RiverTown Hoi An Resort - Spa

• Ensures that all staff is aware of all employee and hotel regulation and reminded accordingly.
• Trains, supervises and disciplines all the staff. Assist and correct all subordinates with the tasks assigned.
• Ensures disciplinary action taken according to the Hotel policy.
• Leads, motivates and works on the growth of all staff members of her/his team.
• Maintains a friendly yet discreet manner with all the guests when greeting, serving them and throughout their breakfast/lunch/dining experience.
• Conducts daily pre-shift meetings to employees on preparation, guest profile, service and menu served.
• Actively assists in menu design in cooperation with the outlet Head Chef.
• Reports incidents that require disciplinary actions immediately to the F& B Manager.
• Performs up-selling for all times offered by the department assigned as well as offering alternatives.
• Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
• Produces reports and analysis of the outlet and present report in the monthly performance meeting.
• Leads the outlet efficiently in cost and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit.
• Assists preparation of the outlet’s budget.
• Conducts monthly inventory of operating supplies and equipment together with the stewarding department.
• Has complete knowledge of the food and beverage items offered, including ingredients, methods of preparation, and proper service. Expert knowledge of wine and spirits is required.
• Controls usage of all food and beverage items and appropriate usage of equipment, tool, and service equipment.
• Observes daily conditions of the facilities and equipment in the restaurant; make recommendations for correction and improvements as needed.
• Controls regularly the set-up and mise en place of the restaurant and the station.
• Handles guest enquiries and complaints in the outlet in a courteous and efficient manner and report to Head of Department ensuring that the follow up is performed with the guest.
• Performs in accordance with Melia Vinpearl F&B standard and employee rules and regulation handbook.

• Attractive salary and benefits package.
• Insurance: In addition to health insurance, social insurance and unemployment insurance according to the Labor Law, employees are entitled to participate in the health insurance package under the Group regime.
• Get special incentives when using high-class service systems of Vingroup, such as Vinpearl, Vinmec, Vinmart and Vinschool, etc.
• 13th month salary and holidays.
• To participate in any Training/ Development schemes as recommended by senior management.

• College Degree or above
• English - Good level, written & spoken
• At least 2 years in the hospitality industry in a similar position in a 5 star, deluxe hotel.

Or please kindly send your updated CV to email: nga.nguyen2(a còng)melia.com or huyen.pham(a còng)melia.com