Sheraton Hanoi West

Purpose:

• Contributes to the smooth and efficient running of the Reception within the Rooms Division
• Plans and co-ordinates the provision of friendly, efficient services to Korean guests

Customer Service

• Delivers the brand promise and provide exceptional guest service at all times.

• Provides excellent service to internal customers as appropriate.

• Be familiar with the hotel’s products and services and policies.

• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

• Maintains positive guest and colleague interactions with good working relationships.

• Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.

• Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.

Financial

• Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.

Operational

• Meets and greets all guests and assists with registrations.

• Ensures the strict control of room keys.

• Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.

•Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

• Prepares welcome cards and keys for arrival FIT guests.

• Ensures accurate knowledge of hotels and the tourism.

• Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

• Supports and embraces the spirit of “We work through Teams”.

• Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.

• Mange the registration process to confirm guest information, acknowledge preferences as noted, provide guest with room keys and offer luggage assistance.

• Opportunity to work at one of the biggest hotel groups in the world which has been named to the FORTUNE 100 Best Companies to Work For list, an annual ranking of companies with outstanding workplace cultures according to global research and consulting firm Great Place to Work and FORTUNE.

• International and professional but friendly 5-star working environment.

• Delicious and nutritious meal at Hotel Associate restaurant.

• Uniform provided by Hotel.

• Opportunity to stay free up to 12 complimentary room nights at all Hyatt property over the world and get staff rate for other stay.

• Food and Beverage discount at Hotel restaurant.

• Social Insurance, Health Insurance and Accident Insurance as per law

• Accident 24/7 Insurance

• Other benefits following Hotel policy & Vietnam labor law

• Opportunity to develop career

• College or University graduate

• Fluently in speaking and writing Korean

• Exceptional and professional communication skills, both oral and written.

• Must present a well-groomed appearance.

• Organized, can multi-task, good problem solving skills and detail-oriented.