Sofitel Legend Metropole Hanoi

MAIN DUTIES:

Administration

• To record daily consumption of electric & water, fulfil department’s technical checklists.

• To receive, dispatch and follow up of all repair and job orders, maintenance orders.

• Recording daily of all maintenance and repair work completed.

• Review / manage service order in HOTSOS.

• Schedule staff’s work load and duty roster.

• Handles technical drawings, duty logs, records and store inventory.

• <Refer to operations manual (SOPs) for details if required>

Financial and Revenue Responsibilities

• Handles suppliers when requested.

• Contact suppliers and outside contract service.

<Refer to operations manual (SOPs) for details if required>

Training and Human Resources Management

• Arrange technical training for engineering ambassadors.

• <Refer to operations manual (SOPs) for details if required>

Guest Service Responsibilities

• N/A

• <Refer to operations manual (SOPs) for details if required>

Technical Responsibilities

• Trouble-shooting, operation, repair and maintenance of:

• Electrical distribution system such as incoming power supply, transformers, main and sub-switch panels, lighting, light signs, electrical meters and equipment, telephone lines batteries, sockets and plugs, electrical wiring and conduits, emergency generators.

• Mechanical services such as central A/C system, ventilation, exhaust, heaters & water boilers.

• Lift, sound system and TVs

• Fire fighting system

• Sanitary, plumbing, sewage water treatment plant and swimming pool equipment.

• Hotel functions.

• General building maintenance.

• Respond to the fire alarm or emergencies as the occasion arises.

• To maintain the area & equipment under his charge in tip-top conditions in terms of cleanliness and performance.

• <Refer to operations manual (SOPs) for details if required>

Miscellaneous

• Perform other Engineering related duties / activities and special projects as required by the Director of Engineering.

• <Refer to operations manual (SOPs) for details if required>

• All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.

• All ambassadors may be assigned to other duties in the hotel as and when required by business levels.

Health and Safety

• Ensure that all potential and real Hazards are reported immediately and rectified

• Be fully conversant with all departmental Fire, Emergency and Bomb procedures

• Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees

• Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.

• Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others

To be fully conversant with:

• Hotel fire procedures

• Hotel security procedures

• Hotel Health and Safety policy and procedures

• Hotel Facilities and attractions

• Hotel standards of operation and departmental procedures

• Sofitel Keys of Luxury and Appearance guidelines

• Sofitel “BE Magnifique” vision and its corresponding strategies

• Methods of accepted payment of the company