Sofitel Legend Metropole Hanoi

MAIN DUTIES:

Administration

• None

Financial and Revenue Responsibilities

• Know the F&B budget

Training and Human Resources Management

• Attend all monthly trainings

• Maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and colleagues

• Is constantly well groomed as per the Sofitel Brand Standards

Guest Service Responsibilities

• Ensure full guest satisfaction at any time

• Ensure consistency in the production of the drinks in order to ensure guest satisfaction

• Ensure efficiency in the production of the drinks in order to ensure guest satisfaction

• Work hard to satisfy any guest requests

Operational Responsibilities

• Follow at any time the given recipes

• Ensure smooth and efficient beverage preparation

• Report any special request to the supervisor or manager in charge

• Carry out the equipment with care

• Passionate for details

• Knows and ensure full follow up on the Sofitel brand standards in the daily operations

• Ensure constant cleanliness of the working area

• Ensure constant tidiness and good organization of the working area

• Gather guest feedback and report to outlet Supervisor or Manager in charge

• Fully apply in operations everything that has been caught during the training time

Meetings to attend / lead

• Attend the daily F&B morning briefing

• Attend the weekly pre con meeting

• Attend the monthly FB manager meeting

Employee benefit card with discounted rates in Accor Hotels worldwide + other offers.

Talent development through learning programs by Academy Accor.

Opportunity to grow within the property, the company and across the world!

Contribute and make a difference to the Metropole community and to the city through our social responsibility activities, such as Planet 21.

QUALIFICATIONS:

• Excellent communication and interpersonal skills

• Strong in Microsoft Office suite

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