The Anam Resort

General Operations

› Provides functional assistance and direction to all departments.

› Cooperates, coordinates and communicates with other hotel departments as required.

› Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.

› Responds to guest complaint and needs and then resolves related problems

› Supervises and directs Front Office department

› Ensures VIPs receive special attention

› Patrol and Inspects front of house and back of house regularly for cleanliness.

› Assists Guest Relations in greeting, rooming, and sending off VIP guests.

› Monitors and audit appropriate standards of conduct, uniform, hygiene, and appearance of staff.

› Promotes inter-hotel sales and in-house facilities.

› Checks billing instructions and monitors guest credit

› Analyses and approves discounts and rebates.

› Analyses the rate variance report to ensure rooms revenue control

› Takes action with the Property Management Systems (PMS) in emergency situation.

› Fully conversant with all hotel emergency procedures.

› Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

› Perform any other duties which may be assigned by the management from time to time.

› Direct managing Guest Service Executive / Guest Service Supervisor / Concierge / Bellman

› Indirect managing Guest Relations Officer / Guest Relations Supervisor

› Other tasks shall be assigned by management team

• Monthly service charge
• Social insurance as the law
• holiday bonus, 13th month salary as company policy
• participate in company activities: outing trip, development & training

• › Be charming by being approachable, having confidence and showing respect.
• › Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• › Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
• › Excellent communication skills to both external and internal guests.
• › Good at English speaking, reading and writing skills.
• › Proficient in the use of Microsoft Office and Front Office System.
• › Problem solving and organizational abilities.
• › Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent
• › 2 year experiences in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.
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Contact Us:

Phone: 0258 3 989 495/0911 899 258 Phòng Nhân sự

Address: The Anam, Long Beach, Northern Peninsula Cam Ranh, Cam Hai Đong ward, Cam Lam town, Khanh Hoa province.