Willis Towers Watson

I/ INTRODUCTION

LitGroup takes great pride in being a reputable and professional data solution provider catering to the needs of e-commerce businesses. We aim to offer our valued customers the utmost quality and security data processing experience. Established in 2011, LitGroup holds ownership of 3 brands: LitExtension, LitCommerce, and Litos. We’re supporting more than 200 e-commerce platforms in over 80 countries worldwide, garnering a remarkable customer satisfaction rate of over 90%.

To expand our service offering globally, we are actively seeking talents with a sense of responsibility, trustworthiness, optimism, and a passion for continuous learning. If you’re searching for a company with a professional environment and ample development opportunities, LitGroup is the perfect fit for you. 

We are currently in the process of recruiting a Sales Supervisor (Inbound Sales) – level Junior. For additional information, please refer to the details provided below.

Working time: From Monday to Saturday Morning

Working location: 10th Lilama Office Building, no.56 To Huu Street, Trung Van ward, Nam Tu Liem district, Hanoi.

Please visit us:

• Website: litcommerce.com / litextension.com / litos.io
• Fanpage: LitGroup Careers

II/ RESPONSIBILITIES

• Support the Team and Optimizing Processes
• Identify criteria for improvement and implement process changes to enhance efficiency and performance.
• Provide guidance and conduct training to continuously improve the team’s skills and knowledge.
• Prepare, upgrade and provide Sales material content for the Inbound Sales team
• New sales rep onboarding support and mentor
• Analyzing Data and Improving Performance
• Collect, analyze, and report on key performance indicators, such as conversion rates, response times, and customer feedback.
• Develop actionable recommendations and implement solutions to improve team performance and achieve sales goals.
• Present detailed insights and performance analysis to management to support strategic decision-making
• Ensuring Quality and Providing Feedback
• Evaluate the quality and accuracy of information provided by the Inbound Sales team to customers.
• Review customer interactions and provide constructive feedback for Sales Manager to maintain high service standards and customer satisfaction.
• Conduct activity review/report and communicate with Sales Manager to monitor the inbound sales team performance to ensure adherence to established sales workflows, standards, and protocols.

III/ REQUIREMENTS

• Graduated from FTU, NEU, or related universities;
• Having 1+ years of experience in relevant roles, with expertise in a sales supervision, Inbound Sales, Customer Service;
• Proficient English: 6.5 IELTS or equivalent;
• Strong analytical skills, with the ability to interpret and act on sales data.
• Excellent communication and leadership abilities.
• Familiarity with CRM systems and sales performance tools is a plus.
• Ability to train and encourage team members.
• Detail-oriented with strong problem-solving skills.

IV/ BENEFITS

• Basic Salary: 12.000.000 - 18.000.000 VND/month + KPI performance-based bonus
• 13th-month salary, bonus on 30/04-01/05, 02/09, project…
• Team-building activity, Holiday trips, Regular bonding, Tea breaks.
• Competency assessment every 6 months, with a clear career advancement path.
• An innovative and diverse working environment, with respect and support from colleagues and management.

V/ HOW TO APPLY?

• Candidates interested in this vacancy please send an updated resume to the email address: [email protected].
• Hotline: 034 846 8866 (Ms Dung).