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Job Title: Operations Manager
Location: Hanoi, Vietnam
Reporting to: Managing Director, VN Operations
Who we are
At FedEx, moving the world doesn’t only mean delivering for our customers around the globe. Moving the world is also about creating what’s next. We are Team FedEx and we are 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what’s next.
This isn’t a place to get just a job. Here, you get a career for life. It’s a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results – for our customers, for our people and for the planet.
Here, you will have the flexibility and empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we will continue to drive and deliver excellence.
Our Values
We take pride in being a people-first company, where our employees feel safe, valued and respected. Our culture values empower us to deliver great results.
With one FedEx culture, we:
Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what’s next
Awards
FedEx has consistently ranked among the top 20 in the “World’s Most Admired Companies” report, published in FORTUNE magazine, since 2001
Ethisphere named FedEx as one of World’s Most Ethical Companies® in 2023
What you will do
Responsible to drive operational excellence by managing and controlling input, movement, process/sort, and output of various functions of operations whilst developing and influencing positive team outcomes.
- People Management - Lead, motivate and empower employees through effective & open communication, excellent leadership, regular performance feedback and team building in order to maximize customer satisfaction, employee satisfaction and team productivity.
- Analyse day-to-day results in the location operations and take action to meet the location targets for service quality, loss and damage reduction, at optimum costs.
- Establish a customer focused culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention
- Use of standard tools and methods to ensure daily/weekly/monthly reporting, measuring and control of resources, activity service performance and cost
- Ensure continuous improvement and share best practices implementation
- Initiate and Implement optimization programs to achieve efficient activities and targeting continuous improvement on incurred unit cost
- Explore opportunities to improve service level in the most cost-efficient way
- Ensure all resources are focused to achieve high quality service performance
- Ensure staff are trained identifying training needs and implementing programs and people development strategies
What you can expect
Attractive remuneration package includes:
- Contractual Bonus
- Tuition Assistance
Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, training and leadership programs and cross-functional projects.
Complimentary 24/7 access to our learning platforms to support you in becoming who you want to be.
Work-life balance programs including hybrid work arrangement: WFH (work from home) and office.
Health & wellness, employee assistance, and rewards and recognition programs
Special employee discounts on shipping, travel, and more
Our Commitment to Equal Opportunities
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.
Interested to join Team FedEx?
Everyone at FedEx has a part to play. It’s about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done. And whether you’re a business leader or delivery driver, you’ll be empowered to take responsibility and overcome each challenge in your own way.
If this role and working environment sound like a place you can thrive in, apply today and let’s create what’s next together.
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TNT Express Việt Nam là một liên doanh được thành lập từ năm 1997, thời gian qua, TNT Việt Nam không ngừng lớn mạnh và hiện có mặt tại 12 tỉnh thành trong cả nước, với 5 loại hình dịch vụ chủ yếu.
Năm 1999, TNT Việt Nam trở thành công ty chuyển phát nhanh đầu tiên tại Việt Nam nhận được chứng chỉ ISO 9002 dành cho hệ thống quản lý chất lượng. Tháng giêng năm 2002, công ty nhận được Chứng chỉ IiP – Nhà đầu tư vào nhân lực. Tháng 12 năm 2003 TNT Việt Nam được trao Chứng nhận Quốc tế về An toàn Vận chuyển TAPA. Công ty cũng đã vinh dự hoàn thành thắng lợi nhiệm vụ chuyển phát nhanh và kho vận tại SEA Games 22 với tư cách nhà cung cấp dịch vụ chính thức của Ban Tổ chức SEA Games.