AhaSlides - Audience Engagement Platform

We are AhaSlides, a SaaS (software as a service) company. AhaSlides is an audience engagement platform that allows leaders, managers, educators, and speakers to connect with their audience and let them interact in real-time. We launched AhaSlides in July 2019. It’s now being used and trusted by millions of users from over 200 countries all around the world.

We are a Singapore corporation with subsidiaries in Vietnam and the Netherlands. We have over 40 members, coming from Vietnam, Singapore, the Philippines, Japan, and Czech.

We are looking for Customer Success Manager to join our team in Hanoi, as part of our effort to scale up sustainably.

If you are interested in joining a fast-moving software company to take on the big challenges of fundamentally improving the way people worldwide gather and collaborate, this position is for you.

Key Responsibilities

• Onboarding & Adoption: Guide new users, deliver live or self-serve onboarding, and ensure engagement.
• Customer Support: Handle inquiries via chat, email, and social channels, ensuring timely resolution and a great user experience.
• Engagement & Retention: Act as the main contact for B2B clients, conduct check-ins, and drive product adoption.
• User Education: Create FAQs, guides, and webinars to empower users.
• Feedback & Insights: Gather user feedback to improve the product and customer experience.
• Churn Prevention: Identify at-risk users and implement strategies to retain them.
• Upselling & Renewals: Spot opportunities for expansion and assist with contract renewals.

Who You Are

• Customer-obsessed – You put customers first and are committed to delivering an exceptional experience.
• A relationship builder – You enjoy working with customers, understanding their needs, and helping them succeed.
• Proactive and independent – You take initiative and are comfortable making decisions without constant oversight.
• Curious and eager to learn – You’re always looking for ways to improve, both personally and professionally.

Requirements

• 1-3 years of experience in customer success, account management, or sales, preferably in a SaaS or tech company.
• Strong communication and problem-solving skills.
• Tech-savvy and quick to learn new tools and platforms.
• Willingness to work different shifts when necessary.
• Resilient and adaptable in a fast-growing startup environment.

What We Offer

• Competitive salary and performance-based bonuses.
• Opportunity to work in a fast-growing, global startup with an exciting mission.
• A collaborative and supportive team that values growth and learning.
• Flexible work arrangements (remote/hybrid options available).
• Career growth opportunities as we continue to scale.

About the team

We are a fast-growing team of talented engineers, designers, marketers, and leaders. Our dream is for a “made in Vietnam” tech product to be used by the whole world. At AhaSlides, we realise that dream each day.

Our Hanoi office is on Floor 4, IDMC Building, 105 Lang Ha, Dong Da district, Hanoi.

Sounds all good. How do I apply?

• Please send your CV to [email protected] (subject: “Customer Success Manager”).