Angsana & Dhawa Ho Tram

• Actively up-sell each business opportunity to maximize revenue opportunity.

• Achieve personal and team related revenue goals.

• Ensure business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience.

• Manage accounts and or market and geographical segments assigned.

• Work collaboratively with Events Management team to ensure sales efforts are coordinated, complementary and not duplicative.

• Responsible for proactively soliciting and managing transient business and group/catering-related opportunities.

• Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

• Partner with Event Management and/or Operations in providing a customer experience that exceeds the customer's expectations.

• Interact with guests to obtain feedback on product quality and service levels.

• Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations.

• Perform other daily tasks as directed by Director of Sales & Marketing.

• Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

• Use negotiating skills and creative selling abilities to close on business and negotiate contracts.

• Build and strengthen relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.

• Develop relationships within community to strengthen and expand customer base for group/catering sales opportunities.

• Manage and develop relationships with key internal and external stakeholders.

• Monitor same day selling procedures to maximize room revenue and control hotel occupancy.

• Execute and support hotel's Customer Service Standards and hotel's Brand Standards.

• Provide excellent customer service consistent with the daily service basics of the brand.

- 45 giờ làm việc trong tuần, 02 ngày nghỉ ca hàng tuần.

- 100% phí phục vụ.

- 02 bữa ăn ca trong 01 ngày làm việc.

- Được hưởng những quyền lợi dành riêng cho nhân viên của tập đoàn Banyan Group như: Gói ưu đãi nghỉ dưỡng hàng năm tại các khách sạn của tập đoàn trên toàn thế giới; Ưu đãi sử dụng dịch vụ ăn uống; Đi công tác nước ngoài;…

- Được thường xuyên tham gia các khóa đào tạo của tập đoàn.

- Cơ hội thăng tiến và luân chuyển giữa các bộ phận trong khách sạn hoặc trong các khách sạn do tập đoàn Banyan Group vận hành.

- Tham gia BHXH, BHYT, BHTN Việt Nam ngay sau khi hoàn thành thử việc.

- Gói Bảo hiểm sức khỏe bổ sung cho nhân viên trong thời gian làm việc tại khách sạn.

- Phụ cấp tiền nhà theo chính sách của khách sạn.

- Thưởng hàng năm theo chính sách của khách sạn.

- Hỗ trợ phương tiện di chuyển khi đi làm hàng ngày.

- Trang bị đồng phục theo quy định của khách sạn.

- 100% salary in probation time.

- 45 working hours per week, 02 days-off per week.

- 100% service charge.

- 02 duty meals per working day.

- Be entitled benefits for associates of Banyan Group as: BTHR Complimentary Accommodation each year at BG’s hotels all over the world; Discount on F&B service; Overseas Business Trip; etc.

- Attend frequently training courses of the group.

- Promotion and transfer/taskforce opportunities in the hotel or between sister hotels operated by Banyan Tree group.

- Attend Vietnamese Social Insurance, Medical Insurance, Unemployment Insurance as soon as completing probation.

- Additional Associate Health Insurance during the time working at the hotel.

- Housing allowance as the hotel’s policy.

- Annual Bonus as per the hotel’s policy.

- Daily Shuttle bus is provided to work.

- Uniform is provided as the hotel’s policy.

• Good Vietnamese and English Language skills.

• Strong organizational skills.

• Ability to lead, motivate and develop a team of individuals.

• Detailed knowledge of working practices of Accounts.

• Strong administrative skills.

• Reasonable knowledge of computer systems.

• Ability to cope with pressure.

• At least 3 years experience in Sales at international hotels.

Please contact the phone number 0824 081 949 for more details.