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Job Purpose or Summary
The primary purpose of this role is to handle incoming calls and provide expert consultation to clients, ensuring seamless booking of services such as luxury dining, airport services, entertainment travel, hotels, spas, golf, and more
Main Responsibilities
- Receive inbound calls and make outbound calls, providing consultation to VIP clients regarding room and
- Reservation bookings based on their needs and personal preferences, ensuring requests are handled within the committed timeframe.
- Proactively and flexibly coordinate with relevant departments to provide information to clients, address VIP clients' feedback, and handle complaints.
- Conduct regular care programs to survey the satisfaction levels of VIP clients and partners with UrBox's services or any promotional programs that arise.
- Participate in the development of call scripts and operational procedures during the work process.
Requirements:
1) Professional major: At least 2 years of experience in Customer Service within service industries.
2) 2nd language ability: Proficient in English communication.
3) Related experiences: At least 2 years of experience in Customer Service within service industries such as Fine Dining, Airport Services, Entertainment Travel, Hotels, Spas, Golf, Health, and Education.
4) Essential Capabilities:
- No speech impediments, stuttering, or strong regional accents.
- Ability to understand customer psychology and handle situations with flexibility and sensitivity, especially with VIP clients.
- Proactively communicate with customers according to their needs.
- High sense of responsibility, able to work under pressure.
- A spirit of progress, a desire to work and stay long-term with the company.
5) Additional Notes:
- Work in shifts, with flexible weekly days off.
- Night shifts (work from home during night shifts).
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Times Pro chuyên cung cấp các dịch vụ bất động sản bao gồm: môi giới, chuyển nhượng, đào tạo ngành nghề bất động sản; tư vấn đầu tư và tư vấn phát triển dự án bất động sản. Với chủ trương phát triển bền vững, đầu tư vào chất lượng bên trong, Times Pro cam kết luôn mang đến những sản phẩm, dịch vụ tốt và uy tín cho khách hàng và đối tác.
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