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Customer Service
THỊNH PHÁT
21 việc làm
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Thông tin cơ bản
Mức lương:
10 - 15 triệu
Chức vụ:
Nhân viên
Ngày đăng tuyển:
03/07/2024
Hạn nộp hồ sơ:
03/08/2024
Hình thức:
Toàn thời gian
Kinh nghiệm:
Trên 1 năm
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- Địa điểm làm việc: Hồ Chí Minh
:
1. Receive Customer's requests:
Receive requests and related documents from customers or overseas agents (service quotes, import / export procedures for goods, problem solving, document requests, Customs procedure advices, procedures for payment, etc.)
Check the conditions of performing services for customers.
Check the validity of documents, delivery conditions, and related costs to identify the payer and confirm payment. Or transfer to the BD sales section for a quotation.
Input shipment's information and services which provided to each customer in the control table.
2. Coordinate to carry out the plan according to customer requirements:
Planning to perform services as the request of customers and transfer information, operation request together with documents to the relevant business departments (if that department is not received) to coordinate the implementation following to the process and instructions.
Follow closely the schedule and update information, shipment status and arising problems (if any) to customers. Adjust the delivery / pick up plan appropriately according to actual situation.
Coordinate and corporate with the operation departments to solve arising issues related to the shipment, report to the management directly to give a suitable and timely solution advice. Follow up the results and if necessary, record, report as form, regulations and instructions.
3. Record revenue/cost and reports:
Record revenue/cost and make Debit note for Non-BUs charges for each shipment then send to Billing or IFF Department.
Coordinate with BID, FAD and BD Sales to follow and chase payment of customers to ensure payment on time.
Make reports on time as required
4. Others tasks required by the Line Manager::
University or higher, with priority in Economics, Foreign trade, Commerce
At least 1-year experience in logistics field
Proficiency at English communication
4. Core Competencies:
Teamwork skill
Communication skill
Customer Focus
Problem solving skill:
Competitive Salary Package
Commuting allowance
Opportunities to learn different aspect in the large international corporation
Trần Duy Ân
Công Ty TNHH Yusen Logistics (Việt Nam)
1. Receive Customer's requests:
Receive requests and related documents from customers or overseas agents (service quotes, import / export procedures for goods, problem solving, document requests, Customs procedure advices, procedures for payment, etc.)
Check the conditions of performing services for customers.
Check the validity of documents, delivery conditions, and related costs to identify the payer and confirm payment. Or transfer to the BD sales section for a quotation.
Input shipment's information and services which provided to each customer in the control table.
2. Coordinate to carry out the plan according to customer requirements:
Planning to perform services as the request of customers and transfer information, operation request together with documents to the relevant business departments (if that department is not received) to coordinate the implementation following to the process and instructions.
Follow closely the schedule and update information, shipment status and arising problems (if any) to customers. Adjust the delivery / pick up plan appropriately according to actual situation.
Coordinate and corporate with the operation departments to solve arising issues related to the shipment, report to the management directly to give a suitable and timely solution advice. Follow up the results and if necessary, record, report as form, regulations and instructions.
3. Record revenue/cost and reports:
Record revenue/cost and make Debit note for Non-BUs charges for each shipment then send to Billing or IFF Department.
Coordinate with BID, FAD and BD Sales to follow and chase payment of customers to ensure payment on time.
Make reports on time as required
4. Others tasks required by the Line Manager::
University or higher, with priority in Economics, Foreign trade, Commerce
At least 1-year experience in logistics field
Proficiency at English communication
4. Core Competencies:
Teamwork skill
Communication skill
Customer Focus
Problem solving skill:
Competitive Salary Package
Commuting allowance
Opportunities to learn different aspect in the large international corporation
Trần Duy Ân
Công Ty TNHH Yusen Logistics (Việt Nam)
Khu vực
Quy mô:
500 - 1.000 nhân viên
Địa điểm:
Tòa nhà Central Point, 219 Trung Kính, Cầu Giấy,
Công ty Cổ phần Phát triển kinh doanh Thịnh Phát (TPC) là một trong những công ty trực thuộc Ngân hàng Cổ phần Việt Nam Thịnh vượng - VPBank. Công ty được thành lập với sứ mệnh làm cho cuộc sống đơn giản hơn bằng việc tương tác đa kênh nhằm hỗ trợ khách hàng tiếp cận với nhiều dịch vụ tài chính một cách tiên tiến nhất.
Tại Thịnh Phát, chúng tôi tạo ra môi trường làm việc thân thiện, tạo ra nhiều cơ hội để mọi người thể hiện năng lực bản thân, đồng thời hỗ trợ bạn đạt được các mục tiêu trong cuộc sống.
Chúng tôi đặt niềm tin vào các tài năng, xây dựng các đội nhóm bán hàng nhiệt huyết làm việc hiệu quả, sáng tạo, cùng nhau hỗ trợ phát triển từng cá nhân để cùng xây dựng Thịnh Phát lớn mạnh và bền vững.
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