LitExtension ★ 2.3

I/ INTRODUCTION

LitGroup takes great pride in being a reputable and professional data solution provider catering to the needs of e-commerce businesses. We aim to offer our valued customers the utmost quality and security data processing experience. Established in 2011, LitGroup holds ownership of 3 brands: LitExtension, LitCommerce, and Litos. We’re supporting more than 200 e-commerce platforms in over 80 countries worldwide, garnering a remarkable customer satisfaction rate of over 90%.

As we continue to expand our global service offerings, we are actively seeking talented individuals who demonstrate responsibility, trustworthiness, optimism, and a passion for continuous learning. If you are looking for a professional work environment with abundant opportunities for growth and development, LitGroup is the perfect fit for you.

We are currently recruiting for the position of Senior Customer Success Executive. Please find further details below.

Working time: From Monday to Saturday Morning

Working location: 10th Lilama Office Building, no.56 To Huu Street, Trung Van ward, Nam Tu Liem district, Hanoi.

Please visit us:

• Website: litcommerce.com / litextension.com / litos.io
• Fanpage: LitGroup Careers

II/ RESPONSIBILITIES

• Manage and operate CX mapping:
• Customer Experience Mapping Development: Develop a CX Mapping and establish service standards to enhance customer experience across touchpoint;
• CX Mapping Operations: Train the CX mapping mindset for the key stakeholders, and assess the effectiveness of CX mapping;
• Solution Provision and Experience Enhancement: Identify and implement targeted solutions to continually elevate customer experience quality.
• Handle customer issues;
• Provide customer insight and up-sales consulting to stakeholders.

III/ REQUIREMENTS

• Graduated from FTU, NEU, or related universities;
• Having 3+ years of experience in relevant roles, with expertise in operating and managing CX Mapping;
• Proficient English: 6.0 IELTS or equivalent;
• Strong customer service knowledge;
• Strong Communication, Training, Analytical, and Problem-solving skills;
• Ability to work independently;
• Experience working at a tech company with international clients and with a SaaS model is a plus.

IV/ BENEFITS

• Basic Salary: 15.000.000 - 25.000.000 VND/month.
• 13th-month salary, bonus on 30/04-01/05, 02/09, project…
• Team-building activity, Holiday trips, Regular bonding, Tea breaks.
• Competency assessment every 6 months, with a clear career advancement path.
• An innovative and diverse working environment, with respect and support from colleagues and management.

V/ HOW TO APPLY?

• Candidates interested in this vacancy please send an updated resume to the email address: [email protected].
• Hotline: 036 406 8866 (Ms Diệp)