Vietnam Pros Technology Co., Ltd

Mô tả Công việc

• JOB DETAILS:

* Customer service (60%): take care service after sales

- Review, make Principal/Salee contracts, NDA, complete Vendor Accreditation forms provided by customers.

- Understand clearly customers' requirements

- Prepare official quotations with information provided by Sales team.

- Receive & follow Sales orders, solve issues to ensure deliver goods to customers on time.

- Monitor shipment status and update delivery schedules to customers.

- Receive customers' forecast and align with SCM team to determine order volume.

- Plan delivery schedules to customers, coordinate with Warehouse team to well prepare delivery procedures for each customer.

- Proactively work with customers for repeated orders.

- Prepare delivery documents, payment documents for EPE/non-EPE customers.

- First window to receive feedbacks from customers, coordinate with related department to resolve issues timely and effectively.

- Make reports

- Other sales support tasks.

* Import-export process (30%):

- Send PO to suppliers.

- Check shipping documents, open import CDs.

- Calculate & compare shipping costs and analyze information to choose the suitable transport option.

- Prepare On-spot export CDs and other documents.

- Check legal methods to reduce import duties and taxes, by using CO/bonded warehouse,...

- Coordinate with Sales/Engineer team to understand clearly about the products and find suitable HS code.

* Other tasks assigned by manager (10%)