Perfetto 2.0 ★

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

YOUR TASKS

• Accept and register bookings for DHL services
• Offer alternatives to customers and seize upselling and cross-selling opportunity of valued added services (e.g. Sales Leads, shipment value protection) during interaction with customer
• Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices
• Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands
• Liaise with Operations and other departments for quick and efficient resolution of customer issues and queries
• Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology and service to positively enhance customer’s experience with DHL
• Adhere to global CS procedures while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits in consultation with CS supervisors and managers
• Assist the supervisors (if applicable) to carry out relevant CS orientation / training programs for new or existing CS staff
  
  
  

YOUR PROFILE

• 2 years experience in a Customer Contact Centre or Telesales environment in a service industry (preferable)
• Diploma in Business (preferable) or equivalent
• Fluent in English
  
  
  

OUR OFFER

• Multifarious benefit programs.
• Strong career support & lots of opportunities in an international environment.
• Training: both online and offline with Global DHL Standards.
• Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
• Working together based on DHL values of “Respect and Results”.
• Diverse engagement activities under “Best Day Everyday” – our Health & Well-being program.
• Employee hobby clubs, sports championships.
  
  
  

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!