Sunbytes ★ 3.7

Location: Ho Chi Minh City, Vietnam

Employment Type: Full-time

About The Opportunity

On behalf of our client, we are hiring a BPM Specialist Liner to support their regional Centre of Excellence (COE) initiatives. Our client is a global maritime and logistics organization undergoing a major transformation to centralize and standardize operations across multiple countries.

The Liner agency service transformation is a key component of this initiative, aiming to standardize, optimize, and digitize agency operations across all locations.

Joining the team as a BPM Specialist Liner , you will be responsible for assessing, designing, and harmonizing liner agency service processes across Southeast Asia, ensuring consistent service delivery, compliance, and operational efficiency across all functions including Sales & Marketing, Vessel Operations, Equipment Logistics, Customer Service & Documentation, and Finance & Credit Control.

Key Responsibilities

• Analyze and document existing liner operations workflows, including export, import, transshipment, and equipment control activities.
• Develop and implement standardized operating procedures (SOPs) for customer service and documentation functions across countries.
• Collaborate with regional stakeholders to align operational practices within a centralized COE model.
• Monitor service performance indicators (SLA, processing time, documentation accuracy) and identify improvement opportunities.
• Support ERP/system process alignment to ensure compliance and operational visibility.
• Drive continuous improvement initiatives to enhance service efficiency and cost effectiveness.
  
  

Job Requirements

Technical Skills

• Bachelor’s degree in Maritime Studies, Logistics, Supply Chain Management, or related field.
• Minimum 3 years of experience in container shipping or liner agency operations.
• Proven experience in customer service, documentation, or operational roles within a carrier or freight forwarding environment.
• Strong understanding of ocean export/import processes and container cargo flow.
• Familiarity with documentation flow, cargo flow, and equipment management within liner operations.
• Experience working with logistics systems (e.g., SAP) and strong proficiency in MS Office tools.
• Strong analytical and reporting capabilities.
  
  

Soft Skills

• Strong cross-functional collaboration and stakeholder management skills.
• Ability to drive change within a dynamic maritime environment.
• Structured thinking with strong attention to detail.
• Effective communication skills in English (Mandarin or local language is an advantage).
  
  

Benefits

• Competitive compensation and professional development opportunities.
• Health insurance and social insurance according to company and legal requirements.
• Opportunity to join a newly established Centre of Excellence in Vietnam.
• Exposure to regional operations across multiple countries. How to Apply
  
  

Send your updated resume to [email protected]

For More Details, Contact

Anh Vu (Anna) - Recruitment Consultant

Email: [email protected]

Phone/Zalo: +84 353 147 048