Milano

Mô tả Công việc
Duties and responsibilities include, but are not limited to:
Provide quality customer service in accordance to set KPIs and service standards.
Accept bookings & orders placed by customers.
Keep up to date with the latest product, marketing and service information for the delivery of service to customers.
Demonstrate good telephone etiquette when dealing with both internal and external customers.
Understand SOP (standard operating procedure) of Air and Sea document handling.
Listen, probe and question in order to clarify and understand customers' needs.
Follow-up on complex cases to ensure customer satisfaction.
Provide customers feedback for continuous improvements.
Report to Manager every week about status of all clients
Provide quality customer service in accordance to set KPIs and service standards.
Accept bookings & orders placed by customers.
Keep up to date with the latest product, marketing and service information for the delivery of service to customers.
Demonstrate good telephone etiquette when dealing with both internal and external customers.
Understand SOP (standard operating procedure) of Air and Sea document handling.
Listen, probe and question in order to clarify and understand customers' needs.
Follow-up on complex cases to ensure customer satisfaction.
Provide customers feedback for continuous improvements.
Report to Manager every week about status of all clientsYêu Cầu Công Việc
Education
Diploma/degree in any fields.
Knowledge of customer service...
Experience
Experienced in relevant position in 1-2 years.
Required Skills
Good Korean communication is preferable
Customer oriented with good interpersonal and communication skills.
Proficient in Microsoft Office applications.
Highly adaptable to a fast-paced and dynamic environment.
Decisive and able to analyze/resolve complex problems for customers.
Able to work under pressure and handle high volume of work.
Others: Good knowledge of Korean market is preferable.Chế độ bảo hiểm
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương