Tp-Link Technologies Việt Nam

1. Help Desk Support:

• Respond to and resolve user inquiries and issues via phone, email, or in-person.

• Provide first-level technical support for hardware, software, and network-related problems.

• Diagnose and troubleshoot technical issues and escalate problems when necessary.

2. Hardware and Software Maintenance:

• Install, configure, and maintain computer hardware, peripherals, and software applications.

• Perform routine system updates and maintenance tasks.

• Monitor system performance and ensure the security and integrity of IT infrastructure.

3. User Training:

• Conduct training sessions to help users become familiar with hardware and software functionalities.

• Create user guides and documentation to assist with problem resolution and usage.

4. Network Support:

• Assist in the setup, configuration, and maintenance of local area networks (LANs) and wide area networks (WANs).

• Troubleshoot network connectivity issues and implement solutions.

5. Security:

• Implement and enforce security measures to safeguard computer systems and data.

• Stay informed about the latest security threats and implement best practices to protect systems.

6. Remote Support:

• Provide remote assistance to users and troubleshoot issues for off-site employees.

7. Collaboration:

• Work closely with other IT professionals and departments to ensure seamless integration and operation of systems.

• Collaborate with vendors for procurement and support of IT-related products and services.

8. Documentation:

• Maintain accurate records of IT-related activities, configurations, and issues.

• Document troubleshooting steps and solutions for future reference.

Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).

• Proven experience in IT support or a related role.

• Strong knowledge of computer hardware, software, and networking.

• Excellent problem-solving and communication skills.

• Customer-focused with the ability to provide high-quality customer service.

Additional Skills:

• Familiarity with help desk software.

• Knowledge of remote desktop tools and techniques.

• Ability to work independently and collaboratively in a team.

• Strong organizational and multitasking abilities.

Monthly bonus
Best staff of the quarter award
Quarterly team dinners
Comprehensive Bao Viet Insurance package
Full salary Social Insurance
yearly bonuses
Work from Monday to Friday