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- Discussing with customer requests such as updating MOT, swapping quantities form region to region, adjustments, improvements and cancellations.
- Control the excess, which happens in the account of order cancellations, will be bought back from customers.
- Collecting the barriers, which prevent customers from reaching their launch time, from other divisions to give out suggestions and discuss with customers for the solution such as suppliers not agreeing to expedite the component orders or relocate or upgrade MOT to air freight from ocean freight.
- This role requires to work with the purchasing team, the planning team, the production team, the shipping team and customer SI team.
- New PO# management.
- Making weekly report to customer for the in charge programs.
- Notifying the rescheduled shipment to the customer.
- The ERP system’s price is matched with a quotation, shipping doc, and customer SNC system