Four Seasons Resort The Nam Hải

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Located in the vibrant heart of Hanoi, Four Seasons Hotel Hanoi at Hoan Kiem Lake offers an unmatched blend of luxury, history, and culture. Situated on the banks of the legendary Hoan Kiem Lake, a treasured symbol of Vietnamese heritage, the hotel is surrounded by the capital’s bustling Old Quarter and the French Quarter's timeless elegance.

Guests can immerse themselves in the rich tapestry of Hanoi’s past while enjoying convenient access to iconic landmarks, art galleries, local markets, and high-end boutiques. Whether wandering through centuries-old streets, discovering hidden cafés, or experiencing the warmth of Vietnamese hospitality, the location of Four Seasons Hotel Hanoi provides an ideal gateway to explore the city's dynamic energy and serene beauty.

This prestigious property is poised to become a beacon of sophisticated luxury in Hanoi, with a design inspired by local culture and a commitment to delivering unparalleled experiences that celebrate the destination.

About The Role

As People and Culture Manager for Four Seasons Hotel Hanoi at Hoan Kiem Lake, you will support the Director of People & Culture (DoPC) in directing and overseeing all aspects of the People & Culture division including benefits administration, employee relations, recruitment and retention of employees, communication to all employees, career development of employees, wage & hour compliance, training, workers’ compensation and legal matters related to hotel employees. To assist the DoPC in implementing People & Culture strategies to support Hotel’s business goals and strategies.

What You Will Do

Human Resources Administration & Compliance

• Administer Human Resources policies and procedures in alignment with hotel and corporate standards.
• Ensure Human Resources practices comply with local labor laws and regulations.
• Complete required reports for corporate and regulatory bodies.
• Maintain accurate employee records and Human Resources systems.
  
  

Talent Acquisition & Workforce Planning

• Collaborate with department heads to recommend appropriate manning levels and ensure effective utilization of manpower.
• Identify best sources of talent through cross-training, upskilling, inter-hotel transfers, and external recruitment.
• Conduct interviews, select best-fit candidates, and make recommendations to the Planning Committee and/or department heads.
• Support onboarding and orientation programs to ensure smooth integration of new hires.
  
  

Employee Relations & Engagement

• Foster harmonious employee relations to boost morale and productivity.
• Handle basic grievances, disciplinary matters, and industrial relations issues.
• Maintain effective communication channels with employees and represent management in external communications.
• Organize employee engagement activities such as Town Halls, Family Day, and sports/recreational events.
• Ensure employee welfare and benefits are administered per hotel policies.
  
  

Training & Development

• Educate and train managers on hotel policies, progressive disciplinary processes, performance management, and related programs.
• Coordinate training programs and career development initiatives to enhance employee skills and productivity.
  
  

Payroll & Benefits Administration

• Handle monthly payroll closing process accurately and on time.
• Support benefits administration and employee recognition programs.
  
  

Facilities & Employee Services

• Ensure quality food offerings and cleanliness at the employee cafeteria.
• Oversee maintenance of heart-of-house facilities to provide a safe and comfortable environment for employees.
  
  

Budgeting & Reporting

• Support the Director of People & Culture in annual budgeting exercises.
• Prepare HR-related reports and maintain compliance documentation.
  
  

Others

• Ad-hoc assignments: To take on any other tasks or projects that may be assigned by the management from time to time.
• Carries out other special project/ tasks as assigned by supervisor.
  
  

What You Bring

Qualifications & Skills

• Bachelor’s degree in human resources, Business Administration, or related field.
• 3-5 years of experience in People & Culture/HR, preferably within hospitality or a service-driven environment.
• Strong understanding of HR policies, labor law, and compliance.
• Excellent communication and interpersonal skills with a people-first mindset.
• Ability to manage sensitive information with discretion and integrity.
• Strong organizational and multitasking skills.
• Proficiency in HR systems and Microsoft Office.
  
  

Core Competencies

• People-oriented and a team-builder.
• Commitment to uphold professional values, honesty, and integrity.
• Working technical knowledge of labor laws and regulations.
• Ability to read, speak, and write good English.
• Strong communication skills and ability to influence key stakeholders and senior management.
  
  

What We Offer

• Competitive salary and comprehensive benefits package.
• Professional growth opportunities with world-class training and development programmes.
• Medical and life insurance.
• Complimentary stays at Four Seasons Hotels and Resorts worldwide.
• Complimentary dry cleaning for business attire.
• Complimentary employee meals.
  
  

Schedule & Hours

Important Note

This position is open to Vietnamese nationals only.