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Mô tả công việc
- Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximise the profitability of all outlets. Maintain effective cost controls in all areas.
- Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.
- Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
- Work alongside all HODs to ensure the smooth running of the day-to-day operations.
- Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.
- Deputise for the Cluster General Manager in his absence and at various meetings & events.
- Be responsible for maximising profit through the consistent delivery of the highest standard of service.
- Ensure consistent implementation and review of SOPs throughout all Departments.
- Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel.
- Monitor the hotel functions book and familiarise yourself with all updates & amendments.
- Liaise daily with the Cluster GM and QA Manager to forecast Hotel business on a weekly basis and plan accordingly.
- Maximise financial opportunities and achieve pro-active up-selling environment throughout the hotel.
- Carry out Duty Management shifts as required.
- Conduct regular fire walks and Health & Safety audits.
- Promote a positive employee relations culture through effective communication and regular team meetings.
- Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming.
- Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests and any other persons on the Hotel premises.
Quyền lợi được hưởng
- Free staff accommodation and 3 meals
- Reimburse flight ticket (or bus ticket)
- Allowance for home visit 1 time/year
- Activity: Birthday Party, Year End Party…
- Other benefit arrcording to company policy and Law Labor
- Details will be discussed at the interview
Yêu cầu công việc
- Minimum experience of 02 years in a similar position.
- Fluent English.
- Analytical skills and sharp thinking.
- Communication and situation handling skills.
- Understanding and dedication to service.
- Human resource management and overall work management skills.
- Be responsible for work.
- Priority is given to having experience in the field of hotel and resort operations management.
Yêu cầu hồ sơ
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Công ty Golden Owl là công ty chuyên phát triển và hỗ trợ khách hàng ở các thị trường US, UK, Singapore và Australia. Các sản phẩm và dịch vụ của công ty chủ yếu là về dịch vụ phát triển phần mềm và hỗ trợ tuyển dụng. Môi trường trẻ trung năng động và thường xuyên được tiếp xúc với các công nghệ mới và hiện đại luôn là một điểm thu hút của công ty. Chúng tôi luôn chào đón các bạn trẻ có đam mê, nhiệt huyết cũng như nền tảng kiến thức vững chắc.
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