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Phúc lợi
- Chế độ bảo hiểm
- Du Lịch
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
Mô tả Công việc
JOB DISCRIPTION
1. Customer Success Management:
- Develop and maintain strong relationships with customers to understand their needs, challenges, and goals.
- Serve as the primary point of contact for customer inquiries, issues, and escalations related to IT products and services.
- Proactively identify opportunities to enhance customer satisfaction and drive value through our products and services.
- Collaborate with customers to gather feedback, address concerns, and ensure their requirements are met effectively.
2. Product Operations:
- Monitor the performance and usage of IT products and services, identifying areas for optimization and improvement.
- Coordinate with internal teams, including product development, engineering, and quality control, to prioritize and address customer needs and requirements.
- Assist in the deployment and configuration of IT products and services, ensuring smooth implementation and user adoption.
- Conduct regular product demonstrations, training sessions, and workshops for customers to promote product awareness and usage.
3. Process Improvement:
- Analyze customer support metrics, trends, and feedback to identify opportunities for process optimization and efficiency gains.
- Develop and implement strategies to streamline workflows, automate repetitive tasks, and enhance the overall customer support experience.
- Collaborate with cross-functional teams to drive continuous improvements to product documentation, knowledge base articles, and self-help resources.
4. Quality Assurance:
- Monitor product performance and stability in production environments, promptly addressing any issues or anomalies that arise.
- Work closely with QC teams to develop test plans, test cases, and testing methodologies to ensure comprehensive test coverage.
Yêu Cầu Công Việc
REQUIREMENTS
Knowledge:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Proven experience in product management, product operations, or related role within a technical environment.
- Strong understanding of software development methodologies (Agile, Scrum, etc.).
Skills:
- Excellent analytical and problem-solving skills with attention to detail.
- Effective communication and collaboration skills, with the ability to proactively work cross-functionally and influence stakeholders at all levels.
Experience
- Experience with project management tools, helpdesk ticketing systems, and agile project management tools (e.g., JIRA, Hubspot, etc.).
Địa điểm làm việc
Thông tin khác
- Bằng cấp: Đại học
- Độ tuổi: Không giới hạn tuổi
- Lương: Cạnh tranh
![Golden Owl Consulting Golden Owl Consulting](https://1900.com.vn/storage/uploads/companies/logo/65/tai-xuong-2-1701450556.png)
Công ty Golden Owl là công ty chuyên phát triển và hỗ trợ khách hàng ở các thị trường US, UK, Singapore và Australia. Các sản phẩm và dịch vụ của công ty chủ yếu là về dịch vụ phát triển phần mềm và hỗ trợ tuyển dụng. Môi trường trẻ trung năng động và thường xuyên được tiếp xúc với các công nghệ mới và hiện đại luôn là một điểm thu hút của công ty. Chúng tôi luôn chào đón các bạn trẻ có đam mê, nhiệt huyết cũng như nền tảng kiến thức vững chắc.
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