ACADEMY

This role is based at Hotel Academy Phu Quoc.

• Managing and controlling all F&B day-to-day operations within budgeted guidelines and to the international service standards however suitable with hotel operating.
• Preserving standard levels of internal and external customer service
• Collaborating with Executive Chef to develop exceptional menus, purchase goods and continuously make necessary improvements on F&B products for both training hotel and the academy
• Identifying customers’ needs and respond proactively to all of their concerns
• Leading F&B team by attracting, recruiting, training and appraising talented personnel
• Establishing targets, KPI’s, schedules, policies and procedures for F&B department according to company regulations
• Providing an effective and professional communication and nurture an ownership environment with emphasis in motivation and teamwork
• Complying with all health and safety regulations
• Reporting on management regarding sales results and productivity
• Being able to train on ‘Best Practices’ of a western restaurant (Greet/meet and Seat/ Service with a smile)
• Participating in In-Service education and training courses as well as in continuing professional development opportunities, and taking part in action research exercises
• Involving in disciplinary actions amongst students under one’s care and always safeguarding their health and safety
• Teaching students and ambassadors on how to take food and beverage orders from the guest on order taking pads and on Point of sale (POS) systems
• Training on how to obtain revenues, issue receipts, accept payments
• Sharing how to performing basic cleaning tasks as needed or directed by supervisors
• Effectively training students and ambassadors on how to communicate with the guest and how to provide assistance with their queries
• Imparting responsibility on how to coordinate with the bus person, kitchen staff, bar staff to ensure smooth operation and guest satisfaction
• Being able to impart observation tips on guest management and how to ensure their satisfaction with the food and service
• Sensitizing team on prompt response to guest with any additional request
• Prompting in checking and reporting adherence to grooming and appearance standards, consistently according to company regulations
• Being able to teach on how to print and understand the restaurant closing report and drop the cash with the front office / accounts department
• Imparting the importance on how to build strong relationships and liaise with all other departments
• Taking up operational duties when students or ambassadors are not available

• Mức lương canh tranh
• Đóng các loại Bảo hiểm 100% trên lương.
• Hỗ trợ lưu trú Ký túc xá/Phụ cấp ăn ca/ Phụ cấp điện thoại (Có điều kiện)
• Tiền thưởng phí phục vụ hàng tháng và Thưởng lương tháng 13 dựa trên doanh thu công ty.
• Tiền thưởng các ngày Lễ lớn trong năm
• 12 - 15 ngày nghỉ phép/ năm
• Quà vào ngày sinh nhật
• Tham gia Công đoàn và hưởng quyền lợi từ quỹ công đoàn của công ty.
• Được tham gia các lớp huấn luyện kĩ năng nghiệp vụ nâng cao trình đồ tay nghề.
• Đào tạo tiếng anh nghề khách sạn theo tiêu chuẩn của EHL Thụy Sĩ.

• 04+ years’ experience in F&B Manager/Assistant F&B Manager or similar role, with pre – opening experience is a plus
• Computer proficient and extensive use in software programs (Microsoft Office, Learning Management System and document control)
• Good written and verbal communication skills (verbal, written and comprehension) in both Vietnamese and English, other languages a plus
• In depth knowledge about food & beverage knowledge and service
• Diploma degree in Hospitality, Business Administration, Education or relevant
• Creative thinker with the ability to work on own initiative and iterate best practices
• Hospitality mindset, positive attitude
• High degree of stamina, agility, flexibility and attention to details
• High levels of interaction with all others