Hotel Royal Hoi An

- Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team. 

- Ensures sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; ensures property leaders understand and leverage Hotel/Resort demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force.

- Manage and supervise staff across various departments, providing training, mentorship, and performance evaluations to promote growth and productivity.

- Monitor key performance indicators (KPIs) and generate reports to track progress toward organizational goals, identifying areas for improvement.

- Ensure compliance with company policies, procedures, and regulatory requirements, maintaining a safe and efficient workplace.

- Collaborate with department heads to optimize workflows, implement best practices, and enhance interdepartmental communication.

- Handle customer inquiries and complaints, ensuring a focus on resolution and maintaining a high level of customer satisfaction.

- Assist in developing and executing strategic plans to achieve financial and operational objectives, including revenue growth and cost management.

- Oversee inventory management, supply chain processes, and vendor relationships to ensure smooth and cost-effective operations.

- Be in charge of the hotel in absence of Cluster General Manager according to given authorization.

- Perform other duties as assigned by Cluster General Manager

- Attractive salary & benefits

- Insurance 

- Bonus

- Professional development and career advancement opportunities,etc

- Bachelor’s Degree in any related field.

- Minimum of 3 years of hotel management operations experience in luxury Hotel, Resort. Prior luxury resort experience is essential.

- Sales & Marketing background preferred

- Excellent organizational and time-management skills, with the ability to handle multiple priorities and meet deadlines in a fast-paced environment.

- Strong analytical and problem-solving abilities, with a focus on optimizing processes and driving operational efficiency.

- Exceptional interpersonal and communication skills to collaborate with staff, engage with customers, and work effectively across departments.

- Experience managing budgets, monitoring expenses, and contributing to financial decision-making to achieve profitability targets.

- Demonstrated ability to lead teams, resolve conflicts, and foster a positive workplace culture focused on growth and accountability.

- Flexibility and adaptability to respond to changing business needs and challenges while maintaining composure and focus.