InterContinental Nha Trang

• Responsible for the safety and security of guests, employees and establishment needs

• Implement procedures for security and emergency incidents

• In the event of fire, be thoroughly familiar with and guided by the hotel’s emergency plan

• Be familiar with location of fire alarms and fire fighting equipment

• Maintain a good knowledge of the liquor act and criminal code

• Maintain a regular presence in public area or your assigned post

• Prevent gambling on hotel premises

• Prevent Sabotage of hotel premises

• Patrol all areas including employee locker rooms, kitchens, food and beverage storage areas, car parking and remote areas

• Assist and maintain crowd control as required

• Ensure all outlets, fridges, cupboards etc are fully secured when not in use or unattended

• Act on reports delivered by the Security Manager regarding any unusual incidents identified by closed circuit television

• Ensure no undesirables loiter in or around the hotel premises

• Ensure there is no obstruction to the loading dock and that unauthorized vehicles are removed

• Coordinate functions with other security staff or Police and other government Securities and promote good will with them

• Implement the hotel policies and procedures and advise Superiors and Human Resources of action taken

• Report directly and explain with details if any problem arising or malfunctioning property or equipment to superior or log book

• Be correct, secure and courteous in handling any disciplinary or criminal case

• Establish and maintain the effective employee relations

• Be alert for any unusual packages, guests or vehicles and advise superior of same

• Be thoroughly familiar of the property layout, design, entry and exit points

• Engage in staff bag checks and locker checks as directed by Human Resources

• Make way by escorting VIPs and dignitaries when directed and direct traffic away from Porte Cochere and other busy thorough fares

• Ensure that the safety control office is never left unattended

• Provide escort duty for money transfers to the General Cashier’s office or bank as required

• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

• Perform other duties as assigned

• Occupational Health and Safety Responsibilities

• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines

• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

• Initiate action to correct a hazardous situation and notify supervisors of potential dangers

• Log security incidents and accidents in accordance with hotel requirements

• Key Competencies:

• Taking Responsibility:

• Strive for constant improvement and take responsibility for your own performance

• Adhere to InterContinental Hotel Group Corporate Code of Conduct

• Adhere to Hotel Handbook and general policies and procedures

• Adhere to Security Policies and Procedures

• Report problems to Management with suggestions for resolution

• Understanding My job:

• Clarifies own job responsibilities and looks for opportunities that will increase skills and job knowledge

• Understands how their role fits with others and contributes to the success of business

• Understands the hotel’s facilities, products and services

• Provides information when requested and promotes hotel’s services, facilities and special events

• Implements department procedures and policies as needed

• Customer Focus

• Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs

• Anticipate guest needs, handle guest enquires, and solve problems

• Create a positive hotel image in every interaction with internal and external customers

• Adhere to hotel brand standards

• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests

• Assist guests and escort them to locations within the hotel at their request

• Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs

• Maintain current Hotel information to be able to provide information to guests

• Teamwork:

• foster good rapport, promote team spirit and ensure effective two way communication

• Adaptability:

• Be open to new ideas and make changes in the job and routine as required

• Work in line with business requirements

• Complete tasks as directed by Management

• Developing Self:

• Develop/update skills and knowledge (internally or externally) to reflect changed technology or changed work requirements

• Seek feedback on areas of shortfall

• Maximize opportunities for self development

• Reliability:

• Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision

• Follow standards, policies and procedures

• Meet hotel attendance and grooming standards

• Cultural Awareness:

• Work effectively with customers and colleagues from different viewpoints, cultures and countries

- Bonus on holidays (New Year, Tet, Independence Day, ...)

- Social Security as per Labor Law

- Duty meal and uniform provided

- Annual Health Check

- Team building and Colleague Events as per IHG's activities

- Special Service Discount to all colleagues

• High School Diploma or equivalent.
• Previous experience in security, military or police is an advantage.
• Basic English communication skills.
• Physically fit and able to work shifts, including nights and holidays.
• Honest, reliable and able to work independently and in a team.