Lady Hill Sapa Resort

Administration

• Record and transcribes minutes of meetings.

• Type correspondence, memorandums, circulars, reports etc.

• Opens/dispatches mail relative to the department.

• Input in the computer specific data when requested.

• Arrange appointments / meetings for FOM and remind of appointments and meetings.

• Keep Department files in good order.

• Maintain professional business confidential.

• Performs other related duties as directed by the FOM.

• Perform and follow up on special projects under supervision of FOM.

• Follow up on daily activities of Front Office upon request of FOM.

• Establishes effective employee relations, maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of section and employees.

Training and Human Resources Management

• Manage the monthly attendant record of FOM

• Combine monthly Smart duty roster for Front Office department

• Monthly send out Training Calendar of the following month

• Update SOPs for department in need and ensure the following of department

Accor Live Limitless Champion

• Review daily member check-out reports and take corrective actions if necessary

• Handle all guest’s enquiries relating to loyalty program

• Conduct ALL trainings for internal department, send updates of the program to concerned department

• Review monthly ALL invoice and spot check to identify any fraudulent

Task list

• Daily check rebate files, credit request files, no show files

• Weekly supervise AllSafe cleaning schedules for Front Office and coordinate the works

• Weekly combine Smart duty roster for all sections and send to Talent and Culture’s officer

• Monthly combine and check Upsell incentive report, Accor Plus hotel sales incentive report, and no-show report

• Monthly combine JV meeting’s presentation slides

• Monthly combine and update Front Office Manning and Vacation Chart.

Miscellaneous

• All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.

• All ambassadors may be assigned to other duties in the hotel as and when required by business levels.

Employee benefit card with discounted rates in Accor Hotels worldwide + other offers.

Talent development through learning programs by Academy Accor.

Opportunity to grow within the property, the company and across the world!

Contribute and make a difference to the Metropole community and to the city through our social responsibility activities, such as Planet 21.

• Minimum 3 year experience in the same position