Laguna Vietnam

2. Promote the property’s inventory, banquet facilities, and other services to potential customers.

3. Prepare sales proposals, negotiate contracts, and close deals.

4. Participate in trade shows, exhibitions, and promotional events as needed.

5. Handle all incoming calls and emails related to room reservations.

6. Convert inquiries into confirmed reservations by effectively upselling room types, packages, and promotions to maximize revenue.

7. Maintain accurate and up-to-date records of all bookings using the hotel’s reservation system.

8. Manage OTA and third party bookings. Ensure rate parity across channels.

9. Handle reservation modifications, cancellations, and special requests.

10. Respond to guest queries and complaints in a timely and professional manner.

11. Collaborate with the Front office, F&B, and revenue management teams to ensure seamless guest experience and occupancy targets.

12. Work closely with the finance department on group/event payments/invoicing.

13. Prepare weekly reports and forecasts for management.

• General insurance provided for inpatient medical treatment

• Outpatient medical treatment claims

• Opportunity to attend various professional training courses

• Opportunity for promotion and transfer within the group

• Opportunity to experience at Hotels and Resorts belonged to Banyan Group

• Strong organizational skills.

• Ability to understand asses and persuade individuals.

• Some knowledge of working practices of a golf club.

• Ability to cope with pressure

- CV with recent updated photo together with expected salary.

- Scanned relevant certificates, diplopmas, the updated CV in English to us or apply directly via Hoteljob

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