RiverTown Hoi An Resort - Spa

JOB SPECIFIC TASKS
• Check daily and constantly with Chief Concierge for additional bookings, cancellation, flight changes, additional instructions, special request, etc.
• Check and monitor details of flight arrivals/departures to ensure timely pick-up/drop-off
• Report to Concierge Desk and Reception Desk regularly for any flight delay or cancellation on both incoming and outgoing flights.
• Overall knowledge of standard operating procedures Airport services.
• Monitor daily arrivals and anticipate guest need and handle guest inquiries in a helpful and attentive manner.
• Establish contact with all airline desks at both the International and Domestic terminals to build relationship with those clients.