Sofitel Legend Metropole Hanoi

Mô tả công việc

MAIN DUTIES:

Administration

• Conform to and enforce policies, procedures, rules, and regulations as laid down by ACCOR and the Hotel in order to achieve the highest levels of uniformity and guest service.

• Performs special duties as required by the Security supervisor

• <Refer to operations manual (SOPs) for details if required>

Financial and Revenue Responsibilities

• To handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, customers and guests of the Hotel.

• <Refer to operations manual (SOPs) for details if required>

Training and Human Resources Management

• Have a good relationship with all colleagues.

• Understanding, supportive, encouraging and helpful to all.

• <Refer to operations manual (SOPs) for details if required>

Guest Service Responsibilities

• Welcome/ assist guest

• <Refer to operations manual (SOPs) for details if required>

<Add titles if required>

• Be aware of the Security policies and procedures of the Hotel, and ensure that at all times in all areas of the Hotel that they are being strictly adhered to.

• Be aware of the Fire and Emergency procedures, and your Departments responsibility in an emergency.

• Work closely with other Departments of the hotel, and attend regular meetings on a periodical basis.

Miscellaneous

• Key control SOP

• Fire fighting/evacuation SOP

• <Refer to operations manual (SOPs) for details if required>

<Do not change or remove the following 2 sentences>:

• All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.

• All ambassadors may be assigned to other duties in the hotel as and when required by business levels.

GENERAL DUTIES:

Health and Safety <DO NOT CHANGE or REMOVE THIS SECTION>

• Ensure that all potential and real Hazards are reported immediately and rectified

• Be fully conversant with all departmental Fire, Emergency and Bomb procedures

• Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees

• Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.

• Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others

To be fully conversant with:

• Hotel fire procedures

• Hotel security procedures

• Hotel Health and Safety policy and procedures

• Hotel Facilities and attractions

• Hotel standards of operation and departmental procedures

• Sofitel Keys of Luxury and Appearance guidelines

• Sofitel “BE Magnifique” vision and its corresponding strategies

• Methods of accepted payment of the company

• Short and long term company marketing promotions

Quyền lợi được hưởng

Employee benefit card with discounted rates in Accor Hotels worldwide + other offers.

Talent development through learning programs by Academy Accor.

Opportunity to grow within the property, the company and across the world!

Contribute and make a difference to the Metropole community and to the city through our social responsibility activities, such as Planet 21.

Yêu cầu công việc

• Minimum 3 years experience in the same position

• Excellent communication and interpersonal skills

• Strong in Microsoft Office suite

• Fluent in English and Vietnamese (spoken& written)

• Be able to work Night shifts

Yêu cầu hồ sơ

Ứng viên vui lòng nộp hồ sơ qua hoteljob.vn hoặc gửi CV đến địa chỉ: phuong.dangnam  sofitel.com