Công Ty Cổ Phần Central Retail

Lead our after-sales service department. The After Sales Service Director will be responsible for ensuring customer satisfaction by overseeing the timely and efficient resolution of product-related issues and providing exceptional post-purchase support.

RESPONSIBILITIES
Strategic Planning:
• Develop and implement strategic plans for the after-sales service department to align with overall company objectives.
• Analyze market trends and customer feedback to identify areas for improvement and innovation in after-sales service offerings.

Process Optimization:
• Establish and streamline after-sales service processes and procedures to ensure efficiency and effectiveness.
• Implement quality control measures to maintain high standards of service delivery and customer satisfaction.

Customer Relationship Management:
• Build and maintain strong relationships with customers to enhance brand loyalty and drive repeat business.

Product Support:
• Collaborate with product development and engineering teams to provide feedback on product performance and identify opportunities for improvement.
• Develop and deliver training programs for after-sales service staff to ensure comprehensive product knowledge and troubleshooting capabilities.

Compliance and Quality Assurance:
• Ensure adherence to regulatory requirements and industry standards.
• Implement and monitor quality assurance processes to maintain high standards.



Performance Monitoring and Reporting:
• Monitor key performance indicators (KPIs) and metrics related to after-sales service operations, identifying areas of improvement and implementing corrective actions as needed.
• Prepare regular reports and presentations for senior management to communicate departmental performance and initiatives.

Other activities according to job requirements and assigned by superiors.