Carl Zeiss

This position will be responsible for the processing of sales and service orders of Medical Technology segment, overseeing the daily sales and service operation. This involves dealing with customer requests, dispatching jobs to engineers and providing quotations to the customer.
• Good time management to handle tight deadline
• Able to identify issues and work with stakeholders to resolve
• Able to manage the demo and inventory
• Good housekeeping of documents in share folder
• Able to provide good knowledge/guidance of the workflow for order processing
1st level key user for CRM and adapt the new features to daily task
• CRM and CPQ training/refresher course conduct to the sales rep when necessary
• CRM and Mobile X training/refresher course conduct to the engineer when necessary

1. Sales operation
• Sales order processing in CRM, ensure data entry accuracy
• Preparation of sales contract documents
• Maintain shared folder to record all sales related documents
• Coordinate with logistics on deliveries to ensure delivery deadlines can be met
• Coordinate task with sales to ensure smooth operations pre installation (shipment arrival, doc-uments preparation, functional check).
• Work with Sales and service team for tender submission
• Work with finance team in write-off process
• Ensure all local demo loan are updated in system.

2. Service operation
• Handling incoming customer enquires via service hotline and dispatching jobs to Service engi-neers
• Daily service order processing in CRM, Mobile X, ensure data entry accuracy
• Ensure PM order list is well prepared weekly.
• Ensure service quotations, contracts were well managed.
• Maintain new installation ibase in system.
• Maintain NPS survey sending in/out on time.
• Maintain Utilization monthly report for service engineer.
• Coordinate with engineers and other business support function for post installation operation (ibase entry and invoicing).
• Work with logistics team to purchase new tools, calibration tools and loan process.
• Work with quality control, sales, service team to assist recall project for product, spare parts.
• Work with logistics to return of defective goods or exchange
• Ensure all spare part inventory are well tracked and tools inventory are calibrated on time.
• Trainning & mentor, consultant for new employee related to Med service).
• Support adhoc project of Med Service team (if any).
• Key user of Service system and can training to the team