Công nghệ Bảo hiểm Igloo

● Develop and implement KPIs and Objectives to measure operational performance and identify improvement areas.

● Develop and execute operational strategies aligned with company objectives to drive business growth and efficiency.

● Demonstrate a hands-on, customer-centric attitude with a focus on problem-solving.

● Collaborate with cross-functional teams (sales, product, technology) to develop and implement operational solutions.

● Establish and continuously review operating procedures for enhanced efficiency and productivity.

● Oversee claim management and customer service operations, ensuring excellent customer experience and compliance with regulations.

● Lead the integration of the Sales Admin department into Operations, optimizing processes and resources.

● Foster a customer-centric culture and drive continuous process improvement.

● Manage operational budgets, ensuring cost-effective and efficient resource utilization.

● 6 to 8 years of relevant experience, startup/ insurance experience is a plus.

● Strong problem solving and excellent communications skills to manage multiple stakeholders.

● Self-motivated and proactively handling tasks.

● Preferably have experience or exposure to project managing API integrations and understanding its limitations, but not must.

● Fluency in English (both spoken and written), due to the work collaborations with the regional team.

• Competitive salary
• Young, dynamic, and fast-paced working environment with ample opportunities for career advancement
• Comprehensive health insurance coverage for employees and their families
• Annual health check-ups
• Generous leave policy with at least 16 days of annual leave
• Other attractive benefits in accordance with company regulations