Highlands Coffee ★ 3.9

Mô tả Công việc

Brief summary of job profile:

The PMO/ Rollout Planner is responsible for assisting the Senior Store Development Director in driving comprehensive planning and project management across the store development lifecycle in alignment with the company’s growth plan. The role provides critical support in developing plans, schedules, coordinating deliverables, and managing cross-functional workflows across Concept & Planning, Design, Construction, and Rollout teams. This position ensures that store opening and renovation programs are realistically planned, closely tracked, and delivered on time, while strengthening project governance, ensuring smooth handover to Operations, and maintaining clear alignment among all stakeholders for consistent, high-quality store development execution.

Key Accountabilities

Rollout Process Development

• Support the Senior Store Development Director in establishing and maintaining rollout processes, templates, and documentation discipline across the store development lifecycle.
• Track and control approvals, change requests, and deviations to ensure compliance with rollout processes and company policies.
• Control structured project documentation, including milestone logs, decision registers, and lessons learned.
• Design, build, and maintain planning and control tools (dashboards, trackers, workflows) and analyze schedule, progress, and risk data to improve visibility and discipline.
• Support project budget tracking by consolidating cost data, monitoring actual versus plan, and highlighting variances and risks.
• Propose and implement continuous improvement of project processes, and workflows.

Project Management & Rollout Coordination

• Develop and maintain integrated master schedules for store openings, renovations, and rollout programs aligned with expansion plans.
• Consolidate cross-functional inputs from Concept & Planning, Design, Construction, and other relevant teams to define realistic timelines, dependencies, critical paths, and sequencing plans.
• Manage rollout calendars and multi-project sequencing to optimize resource allocation and timeline efficiency.
• Track progress across construction, site readiness, and FF&E delivery, proactively working with stakeholders to resolve delays, risks, and constraints.
• Manage project readiness, review milestones and handover checklists to ensure projects are prepared for formal handover to Store Operations.
• Monitor rollout execution quality and escalate issues where required.

Stakeholder Collaboration & Reporting

• Work closely with Store Development (Concept & Planning, Design, Construction), Expansion, Store Operations, and relevant stakeholders to ensure cross-functional alignment of timelines, priorities, and deliverables across projects and rollout programs.
• Facilitate cross-functional progress meetings, track decisions, risks, and action items to closure.
• Manage and streamline cross-functional information flow to support integrated planning and realistic delivery commitments.
• Prepare and maintain project dashboards, progress reports, and executive summaries for the Senior Store Development Director and relevant Committees.
• Ensure consistent, accurate, and timely communication of project status, risks, and dependencies to support effective decision-making.

Yêu Cầu Công Việc

Job Requirements:

Education/ Training Qualifications

• Bachelor’s degree in Project Management, Business Administration, Architecture, Engineering, Construction Management, or related field.
• Project management certification is a plus.

Experience

• 04+ years of experience in PMO, project coordination, rollout planning, or store development roles.
• Experience in retail, F&B, hospitality, construction, or multi-site rollout environments is preferred.
• Demonstrated ability to coordinate cross-functional teams on time-sensitive projects.

Knowledge of:

• Strong knowledge of project planning principles, scheduling methodologies, and rollout management.
• Proficiency in project management tools (MS Project, or equivalent).
• Strong Excel and reporting skills for tracking schedules, dependencies, and KPIs.
• Familiarity with store development workflows, FF&E processes, and construction/renovation operations is advantageous.

Skills (Ability to):

• Excellent coordination, communication, and stakeholder management skills.
• Highly organized with strong attention to detail and follow-through.
• Problem-solving mindset with the ability to anticipate risks and propose solutions.
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• Collaborative, proactive, and structured.
• Strong Vietnamese & English language skills (written and spoken).

Working hours: as per business needs. Typically, 8am-5pm Mon-Friday.

Other special requirements (if any):

• Ability to work under pressure at times, with an enthusiastic attitude!