Jesco Asia

I. Main Mission

This position is accountable for installing, inspecting, maintaining, troubleshooting, and repairing customer equipment. Field Services Engineer (FSE) will maintain, retrofit, and provide technical support for all Schneider products, both in the shop and on-site. Work on competitive equipment may also be part of the role. This person will perform warranty and recall work. Test circuits and equipment utilizing various tools and machines such as computers, software, workstations, circuit diagrams, etc. He/she also analyzes malfunctions in equipment and interprets maintenance manuals, using knowledge of systems and electronics to isolate and correct issues.

FSE must be available to: respond to emergency calls and for intervention, maintain service equipment, tools, and documentation, and identify sales opportunities.

Any intervention will have to be prepared and performed with total respect to safety guidelines (prevention plan, protection equipment …)

II. Responsibilities

• Comply with Safety and cyber security policies, practices, and procedures
• Perform Startup/Commissioning on Schneider Electric products & possible competition equipment.
• Perform Preventive, scheduled, and unscheduled Maintenance on equipment
• Analyze and interpret technical procedures, governmental regulations, and different problems on our equipment and provide appropriate answer
• Analyze and explain reports results to customers and management
• Certification & accreditation could be required vs. Business and Country regulations.
• Proactive participation in team collective initiatives & management meetings to achieve departmental and company goals (SIM1)
• Understand the scope of work, respect time allocation to perform the job, and ensure full traceability (timesheet, change orders etc...)
• Support planners, coordinators, and project managers to get a good customer site conditions understanding
• Escalate quality or technical issues detected on the field
• Understand Ecostruxure's offer and provide technical explanations to customers
• Use all digital tools designed for SE FSR
• Track Installed Base (serviceable assets)
• Advise customers on different opportunities to optimize their install base and create lead-generation business opportunities
• Perform basic audits of customer’s electrical systems and equipment (MPS walkthrough)
• Perform Field Services Operations by providing best-in-class customer experience and promoting Schneider's signature

III. Qualifications

• 1 - 2 years of experience
• Strong Customer orientation mindset
• Strong Technical knowledge (Having experiences/ knowledge with Schneider/ABB/Siemens products and Medium Voltage products is an advantage)
• Willingness to learn new competencies (Technical, Digital, soft skills…)
• Collaborative attitude with internal entities (Planners, Inside Sales, Technical Support…)
• Good English skills (to communicate with customers and join English training sessions)
• Willing to travel to different locations in Hanoi and surrounding provinces (Bac Giang, Bac Ninh, Thai Binh, Son La, etc.)
• Willing to work on weekends/holidays sometimes