Cassia Cottage - Resort

BAY CAPITAL DANANG HOTEL (Soon to be CROWNE PLAZA DANANG CITY CENTRE managed by IHG as of JAN 01ST 2025)

Every day is different, but you’ll mostly be:

• Preparing buffet set-up for breakfast and evening cocktail and provide host/hostess service to our club paying guest at the Club Lounge
• Greeting all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
• Handling guest inquiries, complaints, or special requests promptly and professionally, ensuring guest satisfaction
• Maintaining effective communication with other hotel departments to ensure the smooth operation of guest services (e.g. housekeeping, food & beverage)
• Managing room check-ins and check-outs, ensuring proper verification and accuracy in keying in guest reservation details into the hotel systems
• Providing personalized service by anticipating and fulfilling guest needs, including special requests or preferences
• Overseeing the daily operations of the executive club lounge, ensuring it is clean, well-stocked, and in excellent condition
• Assisting in setting up, replenishing, and organizing the food and beverage displays, including premium drinks, snacks, and other amenities
• Maintaining cashier float, ensuring accurate daily report of money received and performing audit balances in accordance with accounting policies and procedures
• Conducting daily beverage inventory and other inventories as required by management prior to closing the Club Lounge for the day
• Following all hotel security protocols, including monitoring the guest access system and ensuring safety procedures are followed
• Maintaining standard of behaviour, appearance and attitude in accordance to the hotel's brand

• We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
• Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you’ll become part of our ever-growing global family.

• Proficiency in spoken English language. Knowledge in additional languages will be a plus, but not essential.
• Strong interpersonal skills, with a welcoming and approachable demeanor.
• Flexible to adapt to changing guest needs and operational demands.
• Being detail-oriented, with a passion for providing a superior guest experience.
• Able to multitask effectively, manage priorities, and ensure smooth lounge operations.
• Able to commit rotating Morning and Afternoon shift hours over weekends and public holidays.

• CV and Cover Letter in English