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Mô tả công việc
- Liaise with management level personnel of other departments.
- Liaise with personnel from outside agencies & local authorities
- Communicate effectively.
- Actively support and lead by example with company and department standards and objectives.
- Supervise and direct the operation and daily activities of the monitor room team to ensure an efficient and effective operation.
- Provide guidance, instruction, performance coaching and counseling to Surveillance team members.
- Establish a proactive approach to monitor room operations with emphasis on the observation, detection and proving of suspicious and illegal activity.
- Create a respectful and harmonious workplace with a team and result based approach.
- Actively set tasks and provide direction for the shift.
- Delegate workload and duties responsibly.
- Ensure that assignments and routine duties are completed to department SOPs.
- Ensure compliance with all company and department policies and procedures.
- Coach, counsel and discipline as per company/department guidelines.
- Provide feedback to team members in a timely manner.
- Compile file notes and feedback for performance reviews.
- Ensure a strong working knowledge of department SOPs and related manuals and systems, review these for relevancy and for clarification of issues.
- Apply initiative in dealing with situations (backed by department SOPs).
- Maintain records and files for the department in accordance with department SOPs.
- Review and approve documents and reports and observations generated by the team.
- Review reports, statistics and data from various company and department information systems.
- Undertake project duties as required and/or assigned.
- Compile and prepare in depth shift reports, summaries and logs.
- Provide complete support to Surveillance management.
Quyền lợi được hưởng
- Training & Development
- Insurance
- Health checkup
Yêu cầu công việc
- Bachelor’s Degree in Business and 5 years Work Certificates in a company.
- Minimum of 5 years regional casino surveillance experience and 2 department management experience
- Previous experience in a large (15 console plus) monitor room.
- Must present a well-groomed appearance.
- Ability to communicate fluently in the English language of the workplace both verbally and nonverbally.
- Knowledge and experience of CCTV/Surveillance systems usage.
- Customer service and delivery focused. Ability to manage a large scale monitors room team on a shift basis.
- Building and managing a diverse workforce.
- Must be able to work various shifts including weekends and holidays.
- Extensive knowledge of cheating and game protection issues.
- Exceptional and professional communication skills, both oral and written.
- Highly organized, ability to multi-task, superior problem solving skills and detail-oriented.
- Recognized experience in hiring, training and empowering employees who are also held responsible and given consistent feedback.
- Capacity to foster productive relations with peers and assure teamwork is the prevailing way to do business.
- Be able to flourish in a face-paced, busy environment while maintaining stamina and positive mental attitude.
- Excellent guest service skills. Ability to respond to handle difficult or stressful situations with tact and diplomacy.
- Proficient in MS Word, Excel, PowerPoint, Exchange and Outlook
Yêu cầu hồ sơ
- Nộp hồ sơ về cổng 3 của The Grand Ho Tram hoặc liên hệ Hotline: 0913 339 773 để biết thêm chi tiết
Submit Resume via Hoteljob
For any job inquiry, please contact Recruitment Department:+84 254 378 8125/ +84 254 378 8130
Hotline: 0913 339 773
Address: Phuoc Thuan, Xuyen Moc, Ba Ria - Vung Tau, Viet Nam
![CÔNG TY TNHH MẮT VIỆT GROUP CÔNG TY TNHH MẮT VIỆT GROUP](https://1900.com.vn/storage/uploads/companies/logo/47/download-4-1697098148.png)
CÔNG TY TNHH MẮT VIỆT GROUP tự hào về dịch vụ khách hàng cùng đội ngũ nhân viên bán hàng chuyên nghiệp, kỹ thuật viên khúc xạ chuyên môn cao, giàu kinh nghiệm. Trang thiết bị máy móc hiện đại, mang đến hiệu quả tối ưu. Đi cùng các dịch vụ đo khám mắt và vệ sinh tròng gọng miễn phí. Hệ thống Mắt Việt với hơn 30 cửa hàng rộng khắp. Hơn các thương hiệu thời trang nổi tiếng trên thế giới với cam kết 100% về chất lượng.
Chính sách bảo hiểm
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Được tham gia BHXH, BHYT và các chế độ phúc lợi khác theo Luật Lao động và quy định Công ty.
Các hoạt động ngoại khóa
- Du lịch, nghỉ mát hàng năm.
Lịch sử thành lập
- Ngày hoạt động: 27/11/2017
Mission
Triết lý lấy khách hàng làm trung tâm của Mắt Việt: không chỉ là một khẩu hiệu – đó là một thực tế. Với đội ngũ chuyên gia kỹ thuật viên tận tâm và nhân viên tư vấn khách hàng giàu kinh nghiệm hoạt động 24/7, 365 ngày trong năm, Mắt Việt sẵn sàng trợ giúp mọi câu hỏi và thắc mắc về việc mua kính trên trang web.
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