PALEXY

SENIOR BUSINESS ANALYST

Location: Hanoi

Our AI-powered retail performance management solutions transform existing in-store CCTV cameras into powerful BI systems for retailers to boost store conversion, improve customer service, and achieve operational excellence.

Recognized as one of the top 10 Indoor Mapping Analytics Vendors by CBInsights in 2021 & 2023, we have deployed our AI solutions to 100+ enterprise & mid-market retailers in APAC such as Central Retail, Supersports, CMG, Powerbuy, Guardian, Aldo, Sony, etc.

Our Customer Success Team is seeking a Senior Business Analyst for our Hanoi Office to help customers maximize values of our data platform, successfully adopt our product and assist them with technical problems. Ultimately, you will help establish our reputation as a company that offers excellent consulting service. You will report to the Head of Customer Success and will support the adoption, retention and growth of our customer base. 

Responsibilities

• Assist Head of Customer Success in analyzing retail metrics, packaging business use cases, and quantifying project’s ROI with the provided frameworks.  
• Consult customers on frameworks and processes to maximize values of Palexy products with knowledge of the Solution and Retail Industry.
• Lead weekly & monthly meetings with clients’ Operation team to analyze data, and find rooms to improve store performance.
• Identify and resolve challenges with product adoption encountered by the end users throughout the customer’s life cycle: onboarding and training, adoption, and retention. 
• Identify opportunities for product improvement and revenue growth by proactively connecting with customers and understanding their needs

Qualifications and skills:

• 2-3 years experience as a Business Analyst, or similar role;
• Good at data analysis, communication and problem-solving skills;
• Planning & Good organization skills, honesty, and attention to detail;
• A quick learner in new technology tool;
• Eagerness to learn, develop, and get involved in a wide range of tasks;
• Proficient in English

Benefits from working with Palexy team and our customers:

Palexy’s culture: Palexy's culture: We are a fast-paced, always learning, open-minded, diverse-background team that is up for competing globally in a rapidly growing field. We will listen to your ideas, challenge them, build on them, and together make good ideas even better and execute them to the best of our efforts.

Palexy’s customers: Our customers are data-driven retailers who are looking to improve their process and optimize their operations. If you enjoy working with different teams from different businesses and empowering them to use data & AI to make better, faster decisions, you will enjoy this role.