PALEXY

Junior Consultant (Retail Solution)

Location: Hanoi

At Palexy, we develop a pioneering AI-powered SaaS platform that can turn existing retail data, including CCTV footage, POS data, staff scheduling data, promotional calendar data, etc. into actionable intelligence.

We are seeking a Junior Consultant for our Hanoi Office to help customers maximize the value of our data platform, successfully adopt our product, and assist them with technical problems.

Responsibilities

• Respond to customer queries and provide assistance in a timely and accurate way, via phone, email or chat
• Assist Customer Success Managers in preparing training materials and analysis reports
• Take detailed notes during customer meetings and actively follow up with internal and external stakeholders to address customer feedback
• Conduct product training sessions for end users
• Collaborate with internal team to gather and resolve Customer requirements
• Other ad-hoc duties as assigned.

Qualifications and skills:

• Graduate within 2 years
• Have previous working/internship experience
• Proficiency in Microsoft Excel/ Google Sheet (including functions, formulas, pivot tables, and data visualization) and PowerPoint
• Good at data analysis and problem-solving skills
• Good command in English
• A quick learner in new technology tool
• Eagerness to learn, develop, and get involved in a wide range of tasks

Benefits from working with Palexy team:

• Competitive salary
• Training programs on Retail Industry, SaaS, and Data Analysis

Palexy team: We are a fast-paced, always learning, open-minded, diverse-background team that is up for competing globally in a rapidly growing field.