FPT Software ★ 3.8

• We are seeking a skilled and detail- oriented L2 Support Specialist to join our team. The ideal candidate will be responsible for managing incidents, problems, requests, and events, ensuring smooth operations and exceptional service delivery. This role requires strong technical abilities, excellent communication skills, and experience in supporting E- Commerce applications.

Responsibilities
Incident Management:
• Communicate incident status and resolution to relevant stakeholders.
• Respond to and resolve incidents promptly to minimize service disruption.
• Log and document all incidents accurately.

Problem Management:
• Conduct thorough problem analysis and maintain detailed documentation.
• Identify root causes of recurring incidents and implement solutions to prevent future occurrences.
• Collaborate with other teams to resolve complex issues.

Request Management:
• Maintain records of all requests and their resolutions.
• Ensure timely and accurate completion of requests.
• Handle and fulfill service requests from end users efficiently.

Event Management:
• Monitor event progress and address any issues that arise.
• Ensure smooth execution and provide technical assistance as needed.
• Support various events and activities relevant to the job.

Defect Management:
• Investigate and resolve reported defects in the application.
• Track defect resolution progress and maintain documentation.
• Collaborate with development teams to implement fixes.

Change Management:
• Communicate changes to stakeholders and provide necessary training.
• Ensure changes are tested and validated before deployment.
• Manage and document changes to the application or infrastructure.

Knowledge Management:
• Maintain and update knowledge base articles and documentation.
• Ensure knowledge resources are easily accessible and up- to- date.
• Share knowledge and best practices with the team.

Application Monitoring:
• Monitor application performance and server health.
• Implement monitoring tools and processes for proactive issue detection.
• Analyze logs to identify and resolve potential issues.

Special Events/ Iconic Launch:
• Troubleshoot and resolve any issues during events.
• Ensure all technical requirements are met for successful event execution.
• Provide technical support for special events, product launches

• Good English communication
• Experience working with PL/SQL, Oracle, and Putty.
• Experience level: 2+ years of experience in related field
• Strong relationship- building skills and excellent communication and problem- solving abilities.
• Proficiency in English, with good speaking skills as a plus.
• Education: Bachelor in Computer Science or computer related fields
• Detail- oriented, meticulous, and possessing strong logical skills.
• Ability to explain technical problems and solutions to team members.
• Capability to write SQL scripts and familiarity with basic Unix commands.
• Experience with E- Commerce applications in support and new development initiatives

• Awesome social events and parties for employees;
• We create great teams and take very good care of them;
• 20% discount on school fees if your sons/ daughters join FPT School
• Udemy accounts for every Fsofters
• Opportunity to work in international environments
• One- month salary signing bonus after probation
• Work Permit, Health Insurance, and Relocation Assistance provided for expats.
• Great opportunity to grow with the company;
• Frequent staff activities and company parties;
• Competitive salary package based on skills and experience.
• Be part of our hugely international environment; we are currently working with the customer, where you can have many opportunities to work oversea.
• Other benefits following the Labor Laws…
• Wear what you want, be your unique self at work;

Cập nhật gần nhất lúc: 2025-03-03 01:45:03