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CreditorWatch is an innovative and customer-centric commercial credit reporting bureau, empowering users to perform due diligence and determine risk to their business. With over 50,000 customers who range from sole traders through to ASX listed companies, we offer credit management tools and credit risk information on any entity in Australia. Our online platform and additional integrated products and services, enable customers to save time and make affordable, informed credit decisions.

Qualifications

• 1~2 years of experience in Customer Success or IT provisioning or similar role
• Some knowledge of provisioning processes and best practices
• Experience with provisioning tools and systems
• Good English communication and interpersonal skills
  
  

Key Attributes (relevant For The Role)

• Passion for excellence in Operational delivery.
• Attention to detail and diligence.
• Excellent time management skills.
• Excellent documentation and presentation skills.
• Ability to successfully work under tight project deadlines.
• Customer centric focus.
  
  

Responsibilities

• Manage provisioning and billing setup for customers
• Timely delivery of customer provisioning processes and procedures
• Moves/Adds/Changes (MACs) for all CreditorWatch customers
• Manage day 1 customer setup (e.g. name-matching, data-washes& watchlist uploads)
• Ensure service level agreements (SLAs) are met consistently
• Coordinate with other departments to resolve complex provisioning issues
• Review and action provisioning changes
• Identify areas for process improvement and implement solutions
• Maintain documentation of provisioning procedures
• Ensure compliance with security policies and industry regulations