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Purpose of the job
As the Senior Learning and Development (L&D) Specialist for the North Market, your primary responsibility is to ensure the quality of all Core Training aligns with Starbucks standards. Working closely with the L&D Manager and Key Stakeholders, you will design, implement, and evaluate learning solutions that align with Starbucks' business objectives and support the growth and development of our partners (employees).
Planning & execution Starbucks Learning Program
· Lead projects for updating core training content sourced from Starbucks Asia-Pacific, ensuring adherence to quality standards and localization requirements.
· Coordinate the delivery of training programs, including facilitation and support for field management during execution.
· Observe the implementation of training programs to ensure consistency and accuracy in content delivery.
· Administer the training program calendar, overseeing the scheduling of training classes, workshops, and trainer certifications.
· Assign and collaborate with internal trainers for each training topic, aligning with the Operations team on training schedules.
· Update the L&D tracking program and conduct assessments at the conclusion of training programs to evaluate effectiveness.
Develop Coached and Facilitators
· Conduct Train The Trainer (CFs, ACFs, MTs) workshop and providing follow up coaching/feedback for Internal Trainers. Revise & upgrade content to match with the learning needs
. Implementing & develop L&D process in classroom training and in-stores coach certification.
Driving Improvement
· Design, develop new programs and manage, including E-learning modules (Articulate Rise) in Learning Management System (LMS) and offline training materials.
· Collaborate with subject matter experts to gather input for course content and ensure relevance.
· Create lesson plans that effectively communicate training material and align with program objectives.
· Ensure integration and alignment of new programs with existing or anticipated training initiatives.
. Manage and analyze L&D data, compiling reports to evaluate the effectiveness of training initiatives and determine Return on Investment (ROI).
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S.O.L - Công ty chuyên kinh doanh chuỗi nhà hàng ăn uống mang phong cách Nhật Bản, Singapore,... nằm trong các trung tâm thương mại sầm uất bậc nhất tại thành phố Hồ Chí Minh như Landmark 81, Vincom Lê Thánh Tôn, Vạn hạnh mall ),....
Chính sách bảo hiểm
- Được hưởng các chế độ bảo hiểm : BHYT, BHXH, BHTN
- Hưởng quyền lợi bảo hiểm 24/7
Các hoạt động ngoại khóa
- Du lịch hàng năm
- Team building theo quý
- Các hoạt động vui chơi, giải trí, ca hát thường xuyên
- Thể thao: Đá bóng, bóng chuyền,..
Lịch sử thành lập
- Công ty được thành lập năm 2020
Mission
- S.O.L - Công ty chuyên kinh doanh chuỗi nhà hàng ăn uống mang phong cách Nhật Bản, Singapore,... nằm trong các trung tâm thương mại sầm uất bậc nhất tại thành phố Hồ Chí Minh như Landmark 81, Vincom Lê Thánh Tôn, Vạn hạnh mall ),....
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