Việc làm VNFT GROUP
Cập nhật 13/09/2024 13:48
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Telesales Team Leader
VNFT GROUP
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Thông tin cơ bản
Mức lương:
12 - 15 triệu
Chức vụ:
Trưởng nhóm / Giám sát
Ngày đăng tuyển:
29/08/2024
Hạn nộp hồ sơ:
30/09/2024
Hình thức:
Nhân viên chính thức
Kinh nghiệm:
Trên 1 năm
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- Hồ Chí Minh
Phúc lợi
- Chế độ bảo hiểm
- Du Lịch
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
Mô tả Công việc
- Responsible for coordinating and managing the daily operations of the telesales team. Specifically, the telesales team leader will carry out the following tasks: assigning tasks to team members, handling issues related to customer orders, and effectively and smoothly managing team activities.
- Monitor and check the progress of team members' work, directing and urging them to achieve individual and team KPIs such as quality, sales, conversion rate, etc. Evaluate the performance of each team member to make appropriate improvements.
- Collaborate with and support the HR department in recruiting new telesales staff. Also support organizing training and retraining programs for the team.
- Work with other departments to promptly address complaints or issues arising during customer service.
- Manage attendance and schedule work shifts for team members in accordance with job requirements.
- Responsible for planning and setting goals for the team to increase revenue and enhance efficiency.
- Train team members, helping them improve persuasion skills, telephone sales skills, and teach communication and teamwork skills.
- Listen to calls and demonstrate to employees.
- Supervise the telesales process and propose necessary changes and improvements.
- Ensure that telesales team members always comply with company policies and regulations.
- Compile and prepare daily, weekly, and monthly reports as required.
- Perform other tasks as assigned by superiors.
Yêu Cầu Công Việc
- Graduating from college or higher
- At least 01 year of management experience (Team Leader level) with a background in Telesales/ Customer Service
- Experience in managing performance targets desired
- Good communication skills, personnel training
- Proficient in office information technology, good data management and processing skills
Địa điểm làm việc
Hồ Chí Minh
38 Huynh Lan Khanh Street, Ward 2, Tan Binh District, HCMC Thông tin khác
- Bằng cấp: Cao đẳng
- Thời gian thử việc: 2 months
- Độ tuổi: Không giới hạn tuổi
- Thời gian làm việc: 8:30 AM – 5:30 PM, Monday – Friday, 8:30 AM – 12:30 AM Saturday
- Phúc lợi:
Working in the environment of a multinational corporation, with customers being the leading foreign companies in the field
Promotion opportunities
13th-month salary
Insurances followed Vietnamese Labor Law
Bonuses, gifts for Holidays
Activities: Birthday party, Employee engagement activities - Lương: 12 Tr - 15 Tr VND
Khu vực
Quy mô:
500 - 1.000 nhân viên
Địa điểm:
3rd Floor DMA Building, 45 Dinh Tien Hoang, Ben Nghe Ward, District 1, HCM city, Viet Nam., Ho Chi Minh City, Vietnam
VNFT Group started operating from 2013 and has agents at all ports over the world like Shanghai, Shenzhen, Ningbo, Tokyo, Kobe, Jebel Ali, Nhava Sheva, Rotterdam, Antwerp, Long Beach, New York, Houston, Sydney … Currently, we are member of these organizations WCA, FNC, VLA, HLA, JCTRANS, GLA, ALN which assist our company has agents cover all continentals of globe. We are having offices in Ho Chi Minh city, Hai Phong, Ha Noi, Singapore, Long Beach, New York, Vancouver, and we have our own bond to expedite services in and out USA and Canada, specially DDU, DDP and LDP term.
Owning a dynamic and creative team with rich experiences in international cargo forwarding business, we are confident in providing a perfect service of forwarding and logistics, able to meet all demand of customers in cargo transportation from Vietnam to almost international airports and seaports and vice versus.
For years, we have been getting our customers been confident and worriless when their cargo got delivered on time and safely. We are providing cargo forwarding services by sea, air, domestics transportation as well as in transit cargo in/out Cambodia, Laos, China, and Russia.
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