Hanoi Family Medical Practice

• General Information
- Provide excellent customer service to Japanese patients.

- Portray a professional, courteous and helpful attitude in all dealings with internal and external customers.

- In charge of Japanese Hotline.
- Providing Japanese translation (English - Japanese) for Japanese patients.

• Key Responsibilities Customer Service

- Greeting and managing patients in a professional manner
- Providing translation service for Japanese patients.

- Answering phone calls; making appointments; gathering information to complete patient file; Checking I.D. papers, insurance membership and details.

- Managing Japanese patient flow.
- Handling cashier work.
- Ensuring all information is ready for billing and payment purposes.

- Checking that Japanese patients have all necessary documentation/reports/medication, etc. before leaving the clinic.

- Assisting with medical evacuation as required from time to time.
- Assisting Japanese patients to make bookings outside FMP.
- Perform other tasks as assigned by Line Manager.
- In charge of the Japanese Hotline.
- Close communication with Japanese team in Hanoi.

Job Requirements:
- Holder of a diploma or equivalent degree.
- Excellent Japanese language ability (~ N2), Excellent English language ability (both oral and written)
- Customer relation/interaction background would be an advantage.
- At least three years’ experience in customer relation/interaction, preferably at Foreign
Service companies or in the healthcare/service industry.

Key Capabilities & Skills

- Excellent communication and interpersonal skills.
- Good problem solving skills and ability to handle conflicts.
- Ability to work well under pressure.
- Commitment to excel, striving to exceed standards and achieve best results.
- Fluency in Japanese/English is a must.
- Caring and empathy.
- Positive attitude, able to be multi-tasked.
- Well-groomed, pleasant outlook is a plus.

Health care for Employee and the family
14 annual leave/ year
Company provides internal training, compulsory insurances