Mitek ★ 2.6

Why you'll love working here:

• English training programs
• Competitive compensation and benefit package
• Young, dynamic international working environment

Job Description:

• Service Desk Specialist has primary day-to-day support responsibility for the company information systems and software applications support. This includes end-user support, service desk activities, problem resolution both on-site and remotely;
• Service Desk Specialist works closely with IT partners including contractors, IT members of the company, region, global and users to provide solutions to immediate problems as well as working on ongoing projects and support. This includes gaining and maintaining knowledge expertise in software and hardware applications, systems support techniques, support procedures and contingency planning;
• Good communication and writing skills, as well, as good rapport with people and ability to handle stressful circumstances is required
• Service Desk Specialist is expected to project a strong company image by providing and promoting loyalty, dedication, presentation and professionalism through close interaction and direction with all staff members, customers and management.

Your role & responsibilities:

• Directly monitor, receive and resolve the required issues on the Service Desk system as specified in the SLAs - Service-Level Agreements; Actively troubleshoot technical problems by taking fullownership until an issue is resolved. Communicate technical solutions to peers, managers, andacross the organization as needed;
• Install and maintain operating systems and application software on users' computers;
• Mobile device support, security, and maintenance (if applicable)
• Assist in maintaining inventories of all equipment and software and establish standard configuration and operating procedures;
• Ensure the accuracy and integrity of IT assets and software licenses;
• Create and update documents and knowledge articles.
• Cross-train with other members of the IT section/ IT sub-contractors;
• Develop proactive solutions and document instructions and procedures to reduce routine calls to the Service Desk;
• Participate in projects for improving the effectiveness and goodwill of the IT Section;
• Perform other reasonable duties as required.

• Qualifications/Experience:
  • University or College degree in Information Technology and other relevant majors.
  • English level (CEFR) B1 or equivalent
  • ITIL4 Foundation Certification desired (but not required)
  • From 1 to 2 years of experience using ServiceNow, SCCM, PDQ.
• Technical knowledge andskills:
  • Understanding of desktop support and OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting).
  • Having knowledge of Windows 10, Windows Server, Active Directory, ADManager, Office 365 and other technologies (ie SQL/Virtual servers).
  • Knowledge of mobile computing platforms (Android, iOS).
• Customer Service:
  • Exceptional organizational skills and time management skills with a strong focus on customer service.

• 13th month Bonus;
• Productivity Bonus;
• Yearly salary review;
• Healthcare insurance package;
• 24/24 Personal accident insurance;
• Social insurance
• 5-day workweek;
• Free lunch, free parking;
• Full Social Club including gym, zumba, yoga, football, badminton, swimming, tennis, etc.
• Company trip
• Reward Ha Long trip for staff with 3 years seniority