Movenpick Living West Hanoi

Department support

• The Assistant to Director of Sales & Marketing performs her duties within the framework defined by the chain and hotel norms and by internal regulations as supervised by the Director of Sales & Marketing.
• Ensure smooth running operation of the Division’s administrative functions.
• Co-operate with all departments for smooth running operation.

Administration

• Assist the Director of Sales and Marketing in organizing the filing system of the Division.
• Assist the Director of Sales and Marketing in submitting reports to Accor HQ on monthly basis.
• Ensure that the stock of stationery items are accounted for and well maintained.
• Organize the recording system for all in-coming and outgoing correspondences.
• Handle all typing work required.
• Assist in the dispatch and collection of correspondence in hotel.
• Take minutes of sales meetings.
• Ensure the cleanliness of the office.
• Handle all incoming telephone calls and take messages and follow up.
• Prepares & check all incoming communication message such as facsimile and email messages.
• Assist in the packing of materials when required, eg. Hotel brochures, sales kits etc.
• Issuing on a monthly basis for a further details and status of residential meeting groups to sales persons, so that if confirmed correct information to be re-entered, if cancelled such space can be released.
• Update production reports of Corporate & Travel Agents monthly, quarterly and yearly.
• Assist the Director of Sales and Marketing in issuing Travel Agents Contract Rates, questionnaire as requested.
• Ensures that all complaints are reviewed and investigated by Director of Sales & Marketing and follow-up action is initiated by Sales persons.
• Closely co-ordinate with Accor HQ in order to submit all require correspondent.
• Organize the recording system for all in-coming and outgoing correspondences as well as incoming telephone calls.

Commercial

• Keeps himself/herself well informed about the operations especially in key departments (Front Office, Housekeeping, F&B, Banqueting etc.)
• Sets, in conjunction with the Director of Sales & Marketing and Sales Manager, currents rates as charged by the hotel.
• Closely observes matters pertaining to competition (sites, prices, services offered on a regular basis – quarterly or more often if need to be).
• Promotes the hotel as often as possible through entertaining, conduction, site inspections, presentation etc., of the hotel.
• Be updated with hotel promotion, information related.
• Able to welcome all guests at the hotel/department upon arrival and provide basic information as and when required.
• Able to handle sales enquiries (hotel brochures, slides, sales kits and give away).
• Keep him/her well informed about the product (lodging, catering and other facilities).
• To pays a visits to potential accounts in view of entering into contracts with them, especially commercial accounts.

• Attractive salary and 100% service charge during probation period
• Social insurance, health insurance and other benefits
• Uniforms, laundry, free shift meals
• Opportunities to grow within our property and across the world

Knowledge and Experience

• Diploma in Tourism / Hospitality Management or other related field

• Knowledge of Microsoft Programs

• Proficiency in Korean & English communication

• Typewriting both Korean & English language

• Familiarity and knowledge of all departments within the hotel

• Secretary or administrative assistant experience

Competencies

• Effective telephone communication skills

• Good communication and customer contact skills

• Service oriented with an eye for details

• A team player & builder

• A motivator & self-starter

• Well-presented and professionally groomed at all times