Movenpick Living West Hanoi

Outlet Operation:

• Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation

• Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards

• Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis

• Take food and beverage orders according to guest’s requirements and preferences

• Deliver food & beverage services in accordance to departmental standards and procedures

• Ensure that all food & beverage are served according to service standard

• Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full

• Try to remember individual patron’s names and their preferences to extend a personalized service

• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)

• Collect food and beverage supply requisition, ensure that the stock collected is as per requisition. Monitor inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.

• Handle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management

• Supervise and assist in assigned work station’s activities and oversee the operation of outlet in the absence of management

• Assist other Food & Beverage outlets with their operations during peak times or when required

• Monitoring the restaurant’s cash flow and settling outstanding bills.

• Provide training to service crew and lead the service crew to ensure they perform their job tasks well.

• Ensure staff understand and adhere strictly to all policies, procedures, standards and guidelines.

• Competitive remuneration package
• 100% service charge earned during probation period
• Joining one of the biggest International Hotel Group in the world
• Opportunity for career advancement, training and development within the property and across the world
• Opportunity to experience international hotel’s service standards & to grow interpersonal skills.
• Accor employee’s benefits as per hotel policies
• Working in teamwork environment & experiencing multitasking to enhance skills for international hotel’s service standard
• Other benefit as per hotel policy and Labor law

• Diploma education
• Minimum 1 year of experience in a similar capacity or preferably in the area of guest services/tele-marketing
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint

• Apply directly via Hotel Job
• Or Contact our Talent & Culture Department for further information