SEASIDE BOUTIQUE RESORT QUY NHƠN

Learn to check guests in and out, including processing payments and handling room assignments

Become familiar with using the hotel's property management system to access guest information and reservations

Assist with answering and directing incoming phone calls

Learn to make and modify guest room reservations

Develop an understanding of hotel policies, services, and local area information

Obtain knowledge of room types, rates, and availability

Help maintain organization and cleanliness of the front desk area

Provide exceptional customer service to all guests and respond to their inquiries

Participate in training programs to enhance front office skills and knowledge

Perform other duties as assigned by the Front Office Manager or Supervisor

- Meals during work shift

- Work in shifts

- shuttle bus

- Opportunity to become an official employee after the internship period ends.

Prior customer service experience preferred, but not required

Strong communication and interpersonal skills

Ability to work well in a team environment

Proficient in basic computer and technology skills

Availability to work a flexible schedule, including nights, weekends, and holidays

Enthusiasm for hospitality and a desire to provide excellent guest experiences

Problem-solving skills and the ability to remain calm under pressure

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