Shilla Monogram Resort

• Properly open and close spa each day according to SOPs.
• The receptionist’s responsibilities including the greeting of all guests, answering phone calls, and responding/ sorting daily mail
• Assist spa manager and spa supervisor in managing the booking and selling product to drive the revenue.
• Promote and maximize retail/treatments sales to guests
• Prepare the billing, obtains guest signature and follow up a payment process.
• Check and report daily operating product and retails stock to supervisor/manager for ordering.
• Control the retail area, replenish when needed and rearrange as per set up standards.
• Ensure spa operations are running smoothly (set up as per standard).
• Make a daily cashier report at closing time.
• In charge of daily/monthly report related to spa operation.
• Be responsible for inspecting and reporting to the relevant department if there is damage or abnormalities affecting to operation.
• Other task as assigned.

* Professional and friendly working environment/ Môi trường làm việc thân thiện và chuyên nghiệp

* Competitive benefit package/ Chế độ phúc lợi cạnh tranh

- 2 days off/ week, 12 annual leaves/ year/ 02 ngày nghỉ/ tuần, Phép năm 12 ngày/ năm

- 24h accidental insurance, health care insurance for self/ BH tai nạn 24/24h, BH sức khỏe cho cá nhân

- Uniform + staff meals/ Được cung cấp đồng phục, suất ăn trong ca khi khu nghỉ dưỡng đi vào hoạt động.

• Understanding of the hotel operation process (especially front desk)
• Business standard (MS-Office and Opera)
• 2-year college degree or above, bachelor degree preferred(Hotel management related major preferred)
• Front desk service experiences preferred