Willis Towers Watson

Company Description

About KakaOnline: KakaOnline is focused on helping businesses and sellers in Vietnam thrive in the E-commerce Market by providing practical solutions for store operation and optimization. The company aims to enhance business efficiency on various E-commerce platforms such as Shopee, Lazada, and TikTok Shop.

Role Description

This is a full-time role for a KAM TikTok at KakaOnline.vn in District 7. Key Account Manager is responsible for empowering and guiding sellers to achieve their business objectives on the TikTok platform. They will serve as a trusted advisor, providing strategic guidance, performance insights, and operational support to help sellers maximize their sales and grow their presence on TikTok.

Essential Functions:

- Seller Onboarding and Enablement:

• Guide new sellers through the TikTok onboarding process, ensuring they understand platform policies, tools, and best practices.
• Provide training and resources to help sellers optimize their product listings, content creation, and advertising strategies.

- Performance Management:

• Monitor seller performance metrics and identify areas for improvement.
• Conduct regular performance reviews with sellers, offering actionable insights and recommendations.
• Collaborate with sellers to develop and implement strategies to increase sales, engagement, and follower growth.

- Operational Support:

• Troubleshoot seller issues and provide timely solutions.
• Assist sellers with navigating TikTok's platform features and tools.
• Escalate complex issues to internal teams as needed.

- Relationship Building:

• Build and maintain strong relationships with assigned sellers.
• Serve as a trusted advisor and advocate for sellers within TikTok.
• Foster a positive and collaborative working environment.

- Product Knowledge:

• Stay up-to-date on TikTok's seller tools, policies, and best practices.
• Understand the competitive landscape and emerging trends in e-commerce.
• Share product feedback and insights with internal teams.

- Competencies:

• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Passion for helping businesses succeed
• Proactive and solutions-oriented
• Ability to work independently and as part of a team

- Required Education and Experience:

• Bachelor's degree in business, marketing, or a related field
• 1+ years of experience in account management, customer success, or a similar role
• Proven track record of helping clients achieve their goals
• Strong understanding of e-commerce and social media platforms

- Preferred Education and Experience:

• Experience working with sellers or small businesses
• Knowledge of the TikTok platform and its seller tools
• Familiarity with the Vietnamese market and culture

- Additional Eligibility Qualifications:

• Fluency in Vietnamese and English