Zoetis

POSITION SUMMARY

This role is a pivotal part of Zoetis Commercial Operations, focused on delivering exceptional customer experiences during the order placement process. The position ensures customer satisfaction by strategically managing integrated planning, fostering effective collaboration, and driving innovation across all stakeholders involved in order fulfillment-including internal teams and third-party logistics service providers (LSPs).

POSITION RESPONSIBILITIES

Customer & Order Management

• Lead efficient, customer-focused order processing through cross-functional collaboration.
• Act as the main contact for CRM, legal, and trading matters (contracts, pricing, invoicing).
• Coordinate stock allocation and ad-hoc orders, ensuring availability and responsiveness.
• Ensure cold chain compliance and delivery quality with LSPs.
• Optimize digital ordering platforms (eZRX+, DMS) for a seamless customer experience.
• Track customer satisfaction and complaints, driving continuous improvement.
• Manage returns, debt visibility, and logistical materials (e.g., nitrogen tanks).
• Support CA Dx operations and customer code management.
• Oversee G2N pricing and monthly transaction validation.
  
  

Consultancy & Optimization

• Ensure LSP compliance with Zoetis and regulatory standards.
• Identify and implement process improvements to boost efficiency and customer satisfaction.
  

Desired Skills and Experience

- Bachelor's degree of Business Administration or other business-related degrees
- Minimum 2 years of working experience in sales, customer management or customer service of relevant industries including FMCG, F&B, pharmaceutical or animal health
- Effective Communication: Strong ability to communicate proposals and recommendations clearly and concisely, with proficiency in English considered a valuable asset.
- Problem Solving: Demonstrates sound judgment and competency in proposing effective solutions to in-scope operational challenges.
- Stakeholder Management: Proven ability to align and drive both internal and external stakeholders toward shared goals in planning and execution phases.
- ERP System Experience: Hands-on experience with ERP platforms, particularly SAP, in operational contexts.
- Technical Proficiency: Adept in Microsoft Office tools (Excel, PowerPoint, Word) for planning, execution, reporting, and presentations.
- Time Management: Skilled in task prioritization and time allocation to ensure efficient and effective operations.
- Entrepreneurial Mindset: Results-driven with resilience and a proactive approach to achieving objectives.
- Learning Agility: Quick to adapt to change and committed to continuous learning and improvement.

About Zoetis

At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues' careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.

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