Ana Mandara Villas Dalat Resort & Spa ★ 5.0

2. Maintains a friendly, cheerful and courteous demeanour at all times.

3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.

4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

5. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.

6. Supervise daily shift process ensuring all team members adhere to standard operating procedures.

7. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.

8. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

9. Adhere to company credit limit / floor limit policies.

10. Allocate rooms to expected arrivals after checking the guests preferences and special requests.

Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.

11. Performs other duties as assigned, requested or deemed necessary by management.

12. Ensure Front office log book and hotel log book is always updated and actioned upon.

13. Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.

14. Participate in hotel committees and task force assignments.

15. Assist all departments in servicing the guests during high volume periods.

16. Takes responsibility in the absence of the Duty Manager / Front office manager

17. As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.

-Related policies and benefits will be discussed in detail during the interview process

Competitive salary

Full benefits as Vietnam labor law

Working environment: friendly, challenging

Bonus on birthday, national holiday

PREREQUISITES:

EDUCATION:

Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or other related field. Computer Knowledge and experience in MS office programs.

Feel free contact us at: hr.anamandaracamranh.com for consideration.

Ms. Xuân - 0905328216 or Ms. Linh - 0349645552